[{"id":"support-01","scene":"support","sample":{"state":"Our production API is down for every customer. No requests succeed.","questions":{"urgent":{"type":"noul","instructions":"Is this a service-wide incident affecting all customers or all tenants? A single company or user does not count."},"category":{"type":"choice","instructions":"Select the primary responsible team.","criteria":{"technical":"Software, availability, access or documentation issue","billing":"Charges, invoices, receipts or payments","sales":"Quotes, pricing before purchase or demonstrations"}},"severity":{"type":"score","instructions":"Rate the stated impact, using the highest applicable level.","criteria":["Information request, cosmetic documentation issue, or no impact","One person affected or a minor issue with a workaround","An entire company or department affected, not all customers","All customers affected by an outage, lost access, or systemic erroneous charges"]}}},"reference":{"urgent":true,"category":"technical","severity":3}},{"id":"support-02","scene":"support","sample":{"state":"Please send a copy of our last paid invoice. Everything works.","questions":{"urgent":{"type":"noul","instructions":"Is this a service-wide incident affecting all customers or all tenants? A single company or user does not count."},"category":{"type":"choice","instructions":"Select the primary responsible team.","criteria":{"technical":"Software, availability, access or documentation issue","billing":"Charges, invoices, receipts or payments","sales":"Quotes, pricing before purchase or demonstrations"}},"severity":{"type":"score","instructions":"Rate the stated impact, using the highest applicable level.","criteria":["Information request, cosmetic documentation issue, or no impact","One person affected or a minor issue with a workaround","An entire company or department affected, not all customers","All customers affected by an outage, lost access, or systemic erroneous charges"]}}},"reference":{"urgent":false,"category":"billing","severity":0}},{"id":"support-03","scene":"support","sample":{"state":"We need a quote for twenty seats next quarter.","questions":{"urgent":{"type":"noul","instructions":"Is this a service-wide incident affecting all customers or all tenants? A single company or user does not count."},"category":{"type":"choice","instructions":"Select the primary responsible team.","criteria":{"technical":"Software, availability, access or documentation issue","billing":"Charges, invoices, receipts or payments","sales":"Quotes, pricing before purchase or demonstrations"}},"severity":{"type":"score","instructions":"Rate the stated impact, using the highest applicable level.","criteria":["Information request, cosmetic documentation issue, or no impact","One person affected or a minor issue with a workaround","An entire company or department affected, not all customers","All customers affected by an outage, lost access, or systemic erroneous charges"]}}},"reference":{"urgent":false,"category":"sales","severity":0}},{"id":"support-04","scene":"support","sample":{"state":"One developer cannot use a new export feature. CSV download still works.","questions":{"urgent":{"type":"noul","instructions":"Is this a service-wide incident affecting all customers or all tenants? A single company or user does not count."},"category":{"type":"choice","instructions":"Select the primary responsible team.","criteria":{"technical":"Software, availability, access or documentation issue","billing":"Charges, invoices, receipts or payments","sales":"Quotes, pricing before purchase or demonstrations"}},"severity":{"type":"score","instructions":"Rate the stated impact, using the highest applicable level.","criteria":["Information request, cosmetic documentation issue, or no impact","One person affected or a minor issue with a workaround","An entire company or department affected, not all customers","All customers affected by an outage, lost access, or systemic erroneous charges"]}}},"reference":{"urgent":false,"category":"technical","severity":1}},{"id":"support-05","scene":"support","sample":{"state":"The payment page rejects cards for all customers. Renewals are blocked.","questions":{"urgent":{"type":"noul","instructions":"Is this a service-wide incident affecting all customers or all tenants? A single company or user does not count."},"category":{"type":"choice","instructions":"Select the primary responsible team.","criteria":{"technical":"Software, availability, access or documentation issue","billing":"Charges, invoices, receipts or payments","sales":"Quotes, pricing before purchase or demonstrations"}},"severity":{"type":"score","instructions":"Rate the stated impact, using the highest applicable level.","criteria":["Information request, cosmetic documentation issue, or no impact","One person affected or a minor issue with a workaround","An entire company or department affected, not all customers","All customers affected by an outage, lost access, or systemic erroneous charges"]}}},"reference":{"urgent":true,"category":"billing","severity":3}},{"id":"support-06","scene":"support","sample":{"state":"Our entire finance team cannot open invoices today. Other services work.","questions":{"urgent":{"type":"noul","instructions":"Is this a service-wide incident affecting all customers or all tenants? A single company or user does not count."},"category":{"type":"choice","instructions":"Select the primary responsible team.","criteria":{"technical":"Software, availability, access or documentation issue","billing":"Charges, invoices, receipts or payments","sales":"Quotes, pricing before purchase or demonstrations"}},"severity":{"type":"score","instructions":"Rate the stated impact, using the highest applicable level.","criteria":["Information request, cosmetic documentation issue, or no impact","One person affected or a minor issue with a workaround","An entire company or department affected, not all customers","All customers affected by an outage, lost access, or systemic erroneous charges"]}}},"reference":{"urgent":false,"category":"billing","severity":2}},{"id":"support-07","scene":"support","sample":{"state":"Can we arrange a demonstration next week?","questions":{"urgent":{"type":"noul","instructions":"Is this a service-wide incident affecting all customers or all tenants? A single company or user does not count."},"category":{"type":"choice","instructions":"Select the primary responsible team.","criteria":{"technical":"Software, availability, access or documentation issue","billing":"Charges, invoices, receipts or payments","sales":"Quotes, pricing before purchase or demonstrations"}},"severity":{"type":"score","instructions":"Rate the stated impact, using the highest applicable level.","criteria":["Information request, cosmetic documentation issue, or no impact","One person affected or a minor issue with a workaround","An entire company or department affected, not all customers","All customers affected by an outage, lost access, or systemic erroneous charges"]}}},"reference":{"urgent":false,"category":"sales","severity":0}},{"id":"support-08","scene":"support","sample":{"state":"All users in our company cannot log in. Other companies are unaffected.","questions":{"urgent":{"type":"noul","instructions":"Is this a service-wide incident affecting all customers or all tenants? A single company or user does not count."},"category":{"type":"choice","instructions":"Select the primary responsible team.","criteria":{"technical":"Software, availability, access or documentation issue","billing":"Charges, invoices, receipts or payments","sales":"Quotes, pricing before purchase or demonstrations"}},"severity":{"type":"score","instructions":"Rate the stated impact, using the highest applicable level.","criteria":["Information request, cosmetic documentation issue, or no impact","One person affected or a minor issue with a workaround","An entire company or department affected, not all customers","All customers affected by an outage, lost access, or systemic erroneous charges"]}}},"reference":{"urgent":false,"category":"technical","severity":2}},{"id":"support-09","scene":"support","sample":{"state":"There is a small duplicate charge on my account; work is unaffected.","questions":{"urgent":{"type":"noul","instructions":"Is this a service-wide incident affecting all customers or all tenants? A single company or user does not count."},"category":{"type":"choice","instructions":"Select the primary responsible team.","criteria":{"technical":"Software, availability, access or documentation issue","billing":"Charges, invoices, receipts or payments","sales":"Quotes, pricing before purchase or demonstrations"}},"severity":{"type":"score","instructions":"Rate the stated impact, using the highest applicable level.","criteria":["Information request, cosmetic documentation issue, or no impact","One person affected or a minor issue with a workaround","An entire company or department affected, not all customers","All customers affected by an outage, lost access, or systemic erroneous charges"]}}},"reference":{"urgent":false,"category":"billing","severity":1}},{"id":"support-10","scene":"support","sample":{"state":"Production traffic is failing globally after the release.","questions":{"urgent":{"type":"noul","instructions":"Is this a service-wide incident affecting all customers or all tenants? A single company or user does not count."},"category":{"type":"choice","instructions":"Select the primary responsible team.","criteria":{"technical":"Software, availability, access or documentation issue","billing":"Charges, invoices, receipts or payments","sales":"Quotes, pricing before purchase or demonstrations"}},"severity":{"type":"score","instructions":"Rate the stated impact, using the highest applicable level.","criteria":["Information request, cosmetic documentation issue, or no impact","One person affected or a minor issue with a workaround","An entire company or department affected, not all customers","All customers affected by an outage, lost access, or systemic erroneous charges"]}}},"reference":{"urgent":true,"category":"technical","severity":3}},{"id":"support-11","scene":"support","sample":{"state":"Do you offer volume discounts for next year?","questions":{"urgent":{"type":"noul","instructions":"Is this a service-wide incident affecting all customers or all tenants? A single company or user does not count."},"category":{"type":"choice","instructions":"Select the primary responsible team.","criteria":{"technical":"Software, availability, access or documentation issue","billing":"Charges, invoices, receipts or payments","sales":"Quotes, pricing before purchase or demonstrations"}},"severity":{"type":"score","instructions":"Rate the stated impact, using the highest applicable level.","criteria":["Information request, cosmetic documentation issue, or no impact","One person affected or a minor issue with a workaround","An entire company or department affected, not all customers","All customers affected by an outage, lost access, or systemic erroneous charges"]}}},"reference":{"urgent":false,"category":"sales","severity":0}},{"id":"support-12","scene":"support","sample":{"state":"One receipt has the wrong address; I can still download it.","questions":{"urgent":{"type":"noul","instructions":"Is this a service-wide incident affecting all customers or all tenants? A single company or user does not count."},"category":{"type":"choice","instructions":"Select the primary responsible team.","criteria":{"technical":"Software, availability, access or documentation issue","billing":"Charges, invoices, receipts or payments","sales":"Quotes, pricing before purchase or demonstrations"}},"severity":{"type":"score","instructions":"Rate the stated impact, using the highest applicable level.","criteria":["Information request, cosmetic documentation issue, or no impact","One person affected or a minor issue with a workaround","An entire company or department affected, not all customers","All customers affected by an outage, lost access, or systemic erroneous charges"]}}},"reference":{"urgent":false,"category":"billing","severity":1}},{"id":"support-13","scene":"support","sample":{"state":"A typo in the help page needs correction. No function is affected.","questions":{"urgent":{"type":"noul","instructions":"Is this a service-wide incident affecting all customers or all tenants? A single company or user does not count."},"category":{"type":"choice","instructions":"Select the primary responsible team.","criteria":{"technical":"Software, availability, access or documentation issue","billing":"Charges, invoices, receipts or payments","sales":"Quotes, pricing before purchase or demonstrations"}},"severity":{"type":"score","instructions":"Rate the stated impact, using the highest applicable level.","criteria":["Information request, cosmetic documentation issue, or no impact","One person affected or a minor issue with a workaround","An entire company or department affected, not all customers","All customers affected by an outage, lost access, or systemic erroneous charges"]}}},"reference":{"urgent":false,"category":"technical","severity":0}},{"id":"support-14","scene":"support","sample":{"state":"Every tenant has lost access to stored records; there is no workaround.","questions":{"urgent":{"type":"noul","instructions":"Is this a service-wide incident affecting all customers or all tenants? A single company or user does not count."},"category":{"type":"choice","instructions":"Select the primary responsible team.","criteria":{"technical":"Software, availability, access or documentation issue","billing":"Charges, invoices, receipts or payments","sales":"Quotes, pricing before purchase or demonstrations"}},"severity":{"type":"score","instructions":"Rate the stated impact, using the highest applicable level.","criteria":["Information request, cosmetic documentation issue, or no impact","One person affected or a minor issue with a workaround","An entire company or department affected, not all customers","All customers affected by an outage, lost access, or systemic erroneous charges"]}}},"reference":{"urgent":true,"category":"technical","severity":3}},{"id":"support-15","scene":"support","sample":{"state":"Procurement needs an enterprise quote by tomorrow, but operations are normal.","questions":{"urgent":{"type":"noul","instructions":"Is this a service-wide incident affecting all customers or all tenants? A single company or user does not count."},"category":{"type":"choice","instructions":"Select the primary responsible team.","criteria":{"technical":"Software, availability, access or documentation issue","billing":"Charges, invoices, receipts or payments","sales":"Quotes, pricing before purchase or demonstrations"}},"severity":{"type":"score","instructions":"Rate the stated impact, using the highest applicable level.","criteria":["Information request, cosmetic documentation issue, or no impact","One person affected or a minor issue with a workaround","An entire company or department affected, not all customers","All customers affected by an outage, lost access, or systemic erroneous charges"]}}},"reference":{"urgent":false,"category":"sales","severity":0}},{"id":"support-16","scene":"support","sample":{"state":"A single user sees a broken avatar; core functions still work.","questions":{"urgent":{"type":"noul","instructions":"Is this a service-wide incident affecting all customers or all tenants? A single company or user does not count."},"category":{"type":"choice","instructions":"Select the primary responsible team.","criteria":{"technical":"Software, availability, access or documentation issue","billing":"Charges, invoices, receipts or payments","sales":"Quotes, pricing before purchase or demonstrations"}},"severity":{"type":"score","instructions":"Rate the stated impact, using the highest applicable level.","criteria":["Information request, cosmetic documentation issue, or no impact","One person affected or a minor issue with a workaround","An entire company or department affected, not all customers","All customers affected by an outage, lost access, or systemic erroneous charges"]}}},"reference":{"urgent":false,"category":"technical","severity":1}},{"id":"support-17","scene":"support","sample":{"state":"Our whole department cannot export any report, but can view them.","questions":{"urgent":{"type":"noul","instructions":"Is this a service-wide incident affecting all customers or all tenants? A single company or user does not count."},"category":{"type":"choice","instructions":"Select the primary responsible team.","criteria":{"technical":"Software, availability, access or documentation issue","billing":"Charges, invoices, receipts or payments","sales":"Quotes, pricing before purchase or demonstrations"}},"severity":{"type":"score","instructions":"Rate the stated impact, using the highest applicable level.","criteria":["Information request, cosmetic documentation issue, or no impact","One person affected or a minor issue with a workaround","An entire company or department affected, not all customers","All customers affected by an outage, lost access, or systemic erroneous charges"]}}},"reference":{"urgent":false,"category":"technical","severity":2}},{"id":"support-18","scene":"support","sample":{"state":"All organizations were charged ten times the agreed amount today.","questions":{"urgent":{"type":"noul","instructions":"Is this a service-wide incident affecting all customers or all tenants? A single company or user does not count."},"category":{"type":"choice","instructions":"Select the primary responsible team.","criteria":{"technical":"Software, availability, access or documentation issue","billing":"Charges, invoices, receipts or payments","sales":"Quotes, pricing before purchase or demonstrations"}},"severity":{"type":"score","instructions":"Rate the stated impact, using the highest applicable level.","criteria":["Information request, cosmetic documentation issue, or no impact","One person affected or a minor issue with a workaround","An entire company or department affected, not all customers","All customers affected by an outage, lost access, or systemic erroneous charges"]}}},"reference":{"urgent":true,"category":"billing","severity":3}},{"id":"support-19","scene":"support","sample":{"state":"Please explain the annual price before we buy.","questions":{"urgent":{"type":"noul","instructions":"Is this a service-wide incident affecting all customers or all tenants? A single company or user does not count."},"category":{"type":"choice","instructions":"Select the primary responsible team.","criteria":{"technical":"Software, availability, access or documentation issue","billing":"Charges, invoices, receipts or payments","sales":"Quotes, pricing before purchase or demonstrations"}},"severity":{"type":"score","instructions":"Rate the stated impact, using the highest applicable level.","criteria":["Information request, cosmetic documentation issue, or no impact","One person affected or a minor issue with a workaround","An entire company or department affected, not all customers","All customers affected by an outage, lost access, or systemic erroneous charges"]}}},"reference":{"urgent":false,"category":"sales","severity":0}},{"id":"support-20","scene":"support","sample":{"state":"Everyone in our company sees incorrect invoice totals and cannot pay. Other customers are fine.","questions":{"urgent":{"type":"noul","instructions":"Is this a service-wide incident affecting all customers or all tenants? A single company or user does not count."},"category":{"type":"choice","instructions":"Select the primary responsible team.","criteria":{"technical":"Software, availability, access or documentation issue","billing":"Charges, invoices, receipts or payments","sales":"Quotes, pricing before purchase or demonstrations"}},"severity":{"type":"score","instructions":"Rate the stated impact, using the highest applicable level.","criteria":["Information request, cosmetic documentation issue, or no impact","One person affected or a minor issue with a workaround","An entire company or department affected, not all customers","All customers affected by an outage, lost access, or systemic erroneous charges"]}}},"reference":{"urgent":false,"category":"billing","severity":2}},{"id":"invoice-01","scene":"invoice","sample":{"state":"A laptop purchase for $900. Supplier, invoice number and tax details are present.","questions":{"urgent":{"type":"noul","instructions":"Does this invoice need review because any required field is missing, supplier or banking details are unverified, or fraud is confirmed?"},"category":{"type":"choice","instructions":"Classify the purchased item.","criteria":{"hardware":"Physical computers, printers, monitors or servers","software":"Software licenses, applications or cloud storage subscriptions","services":"Professional or contractor work","travel":"Transport, accommodation or taxi expenses"}},"severity":{"type":"score","instructions":"Rate invoice risk from the stated evidence.","criteria":["Complete invoice with no reported issue","A required invoice field is missing","Supplier identity or banking details are unverified","Fraud, forgery or fabrication is confirmed"]}}},"reference":{"urgent":false,"category":"hardware","severity":0}},{"id":"invoice-02","scene":"invoice","sample":{"state":"Monthly design software license, $40. All required invoice fields are present.","questions":{"urgent":{"type":"noul","instructions":"Does this invoice need review because any required field is missing, supplier or banking details are unverified, or fraud is confirmed?"},"category":{"type":"choice","instructions":"Classify the purchased item.","criteria":{"hardware":"Physical computers, printers, monitors or servers","software":"Software licenses, applications or cloud storage subscriptions","services":"Professional or contractor work","travel":"Transport, accommodation or taxi expenses"}},"severity":{"type":"score","instructions":"Rate invoice risk from the stated evidence.","criteria":["Complete invoice with no reported issue","A required invoice field is missing","Supplier identity or banking details are unverified","Fraud, forgery or fabrication is confirmed"]}}},"reference":{"urgent":false,"category":"software","severity":0}},{"id":"invoice-03","scene":"invoice","sample":{"state":"Consulting invoice $600; invoice number is missing.","questions":{"urgent":{"type":"noul","instructions":"Does this invoice need review because any required field is missing, supplier or banking details are unverified, or fraud is confirmed?"},"category":{"type":"choice","instructions":"Classify the purchased item.","criteria":{"hardware":"Physical computers, printers, monitors or servers","software":"Software licenses, applications or cloud storage subscriptions","services":"Professional or contractor work","travel":"Transport, accommodation or taxi expenses"}},"severity":{"type":"score","instructions":"Rate invoice risk from the stated evidence.","criteria":["Complete invoice with no reported issue","A required invoice field is missing","Supplier identity or banking details are unverified","Fraud, forgery or fabrication is confirmed"]}}},"reference":{"urgent":true,"category":"services","severity":1}},{"id":"invoice-04","scene":"invoice","sample":{"state":"Train ticket $120. All invoice details are present.","questions":{"urgent":{"type":"noul","instructions":"Does this invoice need review because any required field is missing, supplier or banking details are unverified, or fraud is confirmed?"},"category":{"type":"choice","instructions":"Classify the purchased item.","criteria":{"hardware":"Physical computers, printers, monitors or servers","software":"Software licenses, applications or cloud storage subscriptions","services":"Professional or contractor work","travel":"Transport, accommodation or taxi expenses"}},"severity":{"type":"score","instructions":"Rate invoice risk from the stated evidence.","criteria":["Complete invoice with no reported issue","A required invoice field is missing","Supplier identity or banking details are unverified","Fraud, forgery or fabrication is confirmed"]}}},"reference":{"urgent":false,"category":"travel","severity":0}},{"id":"invoice-05","scene":"invoice","sample":{"state":"Server purchase $4500. Supplier identity and bank account cannot be verified.","questions":{"urgent":{"type":"noul","instructions":"Does this invoice need review because any required field is missing, supplier or banking details are unverified, or fraud is confirmed?"},"category":{"type":"choice","instructions":"Classify the purchased item.","criteria":{"hardware":"Physical computers, printers, monitors or servers","software":"Software licenses, applications or cloud storage subscriptions","services":"Professional or contractor work","travel":"Transport, accommodation or taxi expenses"}},"severity":{"type":"score","instructions":"Rate invoice risk from the stated evidence.","criteria":["Complete invoice with no reported issue","A required invoice field is missing","Supplier identity or banking details are unverified","Fraud, forgery or fabrication is confirmed"]}}},"reference":{"urgent":true,"category":"hardware","severity":2}},{"id":"invoice-06","scene":"invoice","sample":{"state":"Cloud storage license $250. All required fields are present.","questions":{"urgent":{"type":"noul","instructions":"Does this invoice need review because any required field is missing, supplier or banking details are unverified, or fraud is confirmed?"},"category":{"type":"choice","instructions":"Classify the purchased item.","criteria":{"hardware":"Physical computers, printers, monitors or servers","software":"Software licenses, applications or cloud storage subscriptions","services":"Professional or contractor work","travel":"Transport, accommodation or taxi expenses"}},"severity":{"type":"score","instructions":"Rate invoice risk from the stated evidence.","criteria":["Complete invoice with no reported issue","A required invoice field is missing","Supplier identity or banking details are unverified","Fraud, forgery or fabrication is confirmed"]}}},"reference":{"urgent":false,"category":"software","severity":0}},{"id":"invoice-07","scene":"invoice","sample":{"state":"Hotel stay $380; supplier address is missing.","questions":{"urgent":{"type":"noul","instructions":"Does this invoice need review because any required field is missing, supplier or banking details are unverified, or fraud is confirmed?"},"category":{"type":"choice","instructions":"Classify the purchased item.","criteria":{"hardware":"Physical computers, printers, monitors or servers","software":"Software licenses, applications or cloud storage subscriptions","services":"Professional or contractor work","travel":"Transport, accommodation or taxi expenses"}},"severity":{"type":"score","instructions":"Rate invoice risk from the stated evidence.","criteria":["Complete invoice with no reported issue","A required invoice field is missing","Supplier identity or banking details are unverified","Fraud, forgery or fabrication is confirmed"]}}},"reference":{"urgent":true,"category":"travel","severity":1}},{"id":"invoice-08","scene":"invoice","sample":{"state":"Cleaning contractor requests $800 to a newly substituted bank account confirmed fraudulent.","questions":{"urgent":{"type":"noul","instructions":"Does this invoice need review because any required field is missing, supplier or banking details are unverified, or fraud is confirmed?"},"category":{"type":"choice","instructions":"Classify the purchased item.","criteria":{"hardware":"Physical computers, printers, monitors or servers","software":"Software licenses, applications or cloud storage subscriptions","services":"Professional or contractor work","travel":"Transport, accommodation or taxi expenses"}},"severity":{"type":"score","instructions":"Rate invoice risk from the stated evidence.","criteria":["Complete invoice with no reported issue","A required invoice field is missing","Supplier identity or banking details are unverified","Fraud, forgery or fabrication is confirmed"]}}},"reference":{"urgent":true,"category":"services","severity":3}},{"id":"invoice-09","scene":"invoice","sample":{"state":"Monitor purchase $230. Complete verified invoice.","questions":{"urgent":{"type":"noul","instructions":"Does this invoice need review because any required field is missing, supplier or banking details are unverified, or fraud is confirmed?"},"category":{"type":"choice","instructions":"Classify the purchased item.","criteria":{"hardware":"Physical computers, printers, monitors or servers","software":"Software licenses, applications or cloud storage subscriptions","services":"Professional or contractor work","travel":"Transport, accommodation or taxi expenses"}},"severity":{"type":"score","instructions":"Rate invoice risk from the stated evidence.","criteria":["Complete invoice with no reported issue","A required invoice field is missing","Supplier identity or banking details are unverified","Fraud, forgery or fabrication is confirmed"]}}},"reference":{"urgent":false,"category":"hardware","severity":0}},{"id":"invoice-10","scene":"invoice","sample":{"state":"Security software renewal $700; invoice number is missing.","questions":{"urgent":{"type":"noul","instructions":"Does this invoice need review because any required field is missing, supplier or banking details are unverified, or fraud is confirmed?"},"category":{"type":"choice","instructions":"Classify the purchased item.","criteria":{"hardware":"Physical computers, printers, monitors or servers","software":"Software licenses, applications or cloud storage subscriptions","services":"Professional or contractor work","travel":"Transport, accommodation or taxi expenses"}},"severity":{"type":"score","instructions":"Rate invoice risk from the stated evidence.","criteria":["Complete invoice with no reported issue","A required invoice field is missing","Supplier identity or banking details are unverified","Fraud, forgery or fabrication is confirmed"]}}},"reference":{"urgent":true,"category":"software","severity":1}},{"id":"invoice-11","scene":"invoice","sample":{"state":"Flight reimbursement $540 with complete invoice details.","questions":{"urgent":{"type":"noul","instructions":"Does this invoice need review because any required field is missing, supplier or banking details are unverified, or fraud is confirmed?"},"category":{"type":"choice","instructions":"Classify the purchased item.","criteria":{"hardware":"Physical computers, printers, monitors or servers","software":"Software licenses, applications or cloud storage subscriptions","services":"Professional or contractor work","travel":"Transport, accommodation or taxi expenses"}},"severity":{"type":"score","instructions":"Rate invoice risk from the stated evidence.","criteria":["Complete invoice with no reported issue","A required invoice field is missing","Supplier identity or banking details are unverified","Fraud, forgery or fabrication is confirmed"]}}},"reference":{"urgent":false,"category":"travel","severity":0}},{"id":"invoice-12","scene":"invoice","sample":{"state":"Legal consultation $2100 from a supplier whose identity cannot be verified.","questions":{"urgent":{"type":"noul","instructions":"Does this invoice need review because any required field is missing, supplier or banking details are unverified, or fraud is confirmed?"},"category":{"type":"choice","instructions":"Classify the purchased item.","criteria":{"hardware":"Physical computers, printers, monitors or servers","software":"Software licenses, applications or cloud storage subscriptions","services":"Professional or contractor work","travel":"Transport, accommodation or taxi expenses"}},"severity":{"type":"score","instructions":"Rate invoice risk from the stated evidence.","criteria":["Complete invoice with no reported issue","A required invoice field is missing","Supplier identity or banking details are unverified","Fraud, forgery or fabrication is confirmed"]}}},"reference":{"urgent":true,"category":"services","severity":2}},{"id":"invoice-13","scene":"invoice","sample":{"state":"Printer purchase $400 with a confirmed forged supplier identity.","questions":{"urgent":{"type":"noul","instructions":"Does this invoice need review because any required field is missing, supplier or banking details are unverified, or fraud is confirmed?"},"category":{"type":"choice","instructions":"Classify the purchased item.","criteria":{"hardware":"Physical computers, printers, monitors or servers","software":"Software licenses, applications or cloud storage subscriptions","services":"Professional or contractor work","travel":"Transport, accommodation or taxi expenses"}},"severity":{"type":"score","instructions":"Rate invoice risk from the stated evidence.","criteria":["Complete invoice with no reported issue","A required invoice field is missing","Supplier identity or banking details are unverified","Fraud, forgery or fabrication is confirmed"]}}},"reference":{"urgent":true,"category":"hardware","severity":3}},{"id":"invoice-14","scene":"invoice","sample":{"state":"Accounting software $80 with complete invoice details.","questions":{"urgent":{"type":"noul","instructions":"Does this invoice need review because any required field is missing, supplier or banking details are unverified, or fraud is confirmed?"},"category":{"type":"choice","instructions":"Classify the purchased item.","criteria":{"hardware":"Physical computers, printers, monitors or servers","software":"Software licenses, applications or cloud storage subscriptions","services":"Professional or contractor work","travel":"Transport, accommodation or taxi expenses"}},"severity":{"type":"score","instructions":"Rate invoice risk from the stated evidence.","criteria":["Complete invoice with no reported issue","A required invoice field is missing","Supplier identity or banking details are unverified","Fraud, forgery or fabrication is confirmed"]}}},"reference":{"urgent":false,"category":"software","severity":0}},{"id":"invoice-15","scene":"invoice","sample":{"state":"Taxi ride $30; invoice date is missing.","questions":{"urgent":{"type":"noul","instructions":"Does this invoice need review because any required field is missing, supplier or banking details are unverified, or fraud is confirmed?"},"category":{"type":"choice","instructions":"Classify the purchased item.","criteria":{"hardware":"Physical computers, printers, monitors or servers","software":"Software licenses, applications or cloud storage subscriptions","services":"Professional or contractor work","travel":"Transport, accommodation or taxi expenses"}},"severity":{"type":"score","instructions":"Rate invoice risk from the stated evidence.","criteria":["Complete invoice with no reported issue","A required invoice field is missing","Supplier identity or banking details are unverified","Fraud, forgery or fabrication is confirmed"]}}},"reference":{"urgent":true,"category":"travel","severity":1}},{"id":"invoice-16","scene":"invoice","sample":{"state":"Translation work $150 with complete verified supplier details.","questions":{"urgent":{"type":"noul","instructions":"Does this invoice need review because any required field is missing, supplier or banking details are unverified, or fraud is confirmed?"},"category":{"type":"choice","instructions":"Classify the purchased item.","criteria":{"hardware":"Physical computers, printers, monitors or servers","software":"Software licenses, applications or cloud storage subscriptions","services":"Professional or contractor work","travel":"Transport, accommodation or taxi expenses"}},"severity":{"type":"score","instructions":"Rate invoice risk from the stated evidence.","criteria":["Complete invoice with no reported issue","A required invoice field is missing","Supplier identity or banking details are unverified","Fraud, forgery or fabrication is confirmed"]}}},"reference":{"urgent":false,"category":"services","severity":0}},{"id":"invoice-17","scene":"invoice","sample":{"state":"Desktop computer $1100; invoice number is missing.","questions":{"urgent":{"type":"noul","instructions":"Does this invoice need review because any required field is missing, supplier or banking details are unverified, or fraud is confirmed?"},"category":{"type":"choice","instructions":"Classify the purchased item.","criteria":{"hardware":"Physical computers, printers, monitors or servers","software":"Software licenses, applications or cloud storage subscriptions","services":"Professional or contractor work","travel":"Transport, accommodation or taxi expenses"}},"severity":{"type":"score","instructions":"Rate invoice risk from the stated evidence.","criteria":["Complete invoice with no reported issue","A required invoice field is missing","Supplier identity or banking details are unverified","Fraud, forgery or fabrication is confirmed"]}}},"reference":{"urgent":true,"category":"hardware","severity":1}},{"id":"invoice-18","scene":"invoice","sample":{"state":"Application license $900 to an unverified supplier and unverified bank account.","questions":{"urgent":{"type":"noul","instructions":"Does this invoice need review because any required field is missing, supplier or banking details are unverified, or fraud is confirmed?"},"category":{"type":"choice","instructions":"Classify the purchased item.","criteria":{"hardware":"Physical computers, printers, monitors or servers","software":"Software licenses, applications or cloud storage subscriptions","services":"Professional or contractor work","travel":"Transport, accommodation or taxi expenses"}},"severity":{"type":"score","instructions":"Rate invoice risk from the stated evidence.","criteria":["Complete invoice with no reported issue","A required invoice field is missing","Supplier identity or banking details are unverified","Fraud, forgery or fabrication is confirmed"]}}},"reference":{"urgent":true,"category":"software","severity":2}},{"id":"invoice-19","scene":"invoice","sample":{"state":"Hotel bill $600 with confirmed fabricated receipts.","questions":{"urgent":{"type":"noul","instructions":"Does this invoice need review because any required field is missing, supplier or banking details are unverified, or fraud is confirmed?"},"category":{"type":"choice","instructions":"Classify the purchased item.","criteria":{"hardware":"Physical computers, printers, monitors or servers","software":"Software licenses, applications or cloud storage subscriptions","services":"Professional or contractor work","travel":"Transport, accommodation or taxi expenses"}},"severity":{"type":"score","instructions":"Rate invoice risk from the stated evidence.","criteria":["Complete invoice with no reported issue","A required invoice field is missing","Supplier identity or banking details are unverified","Fraud, forgery or fabrication is confirmed"]}}},"reference":{"urgent":true,"category":"travel","severity":3}},{"id":"invoice-20","scene":"invoice","sample":{"state":"Independent audit $3200 with complete invoice details and verified supplier.","questions":{"urgent":{"type":"noul","instructions":"Does this invoice need review because any required field is missing, supplier or banking details are unverified, or fraud is confirmed?"},"category":{"type":"choice","instructions":"Classify the purchased item.","criteria":{"hardware":"Physical computers, printers, monitors or servers","software":"Software licenses, applications or cloud storage subscriptions","services":"Professional or contractor work","travel":"Transport, accommodation or taxi expenses"}},"severity":{"type":"score","instructions":"Rate invoice risk from the stated evidence.","criteria":["Complete invoice with no reported issue","A required invoice field is missing","Supplier identity or banking details are unverified","Fraud, forgery or fabrication is confirmed"]}}},"reference":{"urgent":false,"category":"services","severity":0}},{"id":"risk-01","scene":"risk","sample":{"state":"A production database is actively leaking customer records to a public URL.","questions":{"urgent":{"type":"noul","instructions":"Does this situation meet level 2 or 3 on the severity rubric and therefore require escalation?"},"category":{"type":"choice","instructions":"Select the main risk domain.","criteria":{"security":"Digital access, data or cybersecurity","safety":"Physical harm, fire, building or chemical safety","operations":"Availability, logistics or business workflow"}},"severity":{"type":"score","instructions":"Rate the risk using only stated evidence.","criteria":["No unresolved risk or impact","Contained minor issue, blocked attempt, or safe workaround","Serious unresolved vulnerability, potential physical harm, or a regional workflow blocked","Active data theft or destruction, immediate threat to life, or global outage with no workaround"]}}},"reference":{"urgent":true,"category":"security","severity":3}},{"id":"risk-02","scene":"risk","sample":{"state":"A closed office stairwell has a loose handrail, with an alternate route available.","questions":{"urgent":{"type":"noul","instructions":"Does this situation meet level 2 or 3 on the severity rubric and therefore require escalation?"},"category":{"type":"choice","instructions":"Select the main risk domain.","criteria":{"security":"Digital access, data or cybersecurity","safety":"Physical harm, fire, building or chemical safety","operations":"Availability, logistics or business workflow"}},"severity":{"type":"score","instructions":"Rate the risk using only stated evidence.","criteria":["No unresolved risk or impact","Contained minor issue, blocked attempt, or safe workaround","Serious unresolved vulnerability, potential physical harm, or a regional workflow blocked","Active data theft or destruction, immediate threat to life, or global outage with no workaround"]}}},"reference":{"urgent":false,"category":"safety","severity":1}},{"id":"risk-03","scene":"risk","sample":{"state":"A scheduled ten-minute maintenance window completed without incident.","questions":{"urgent":{"type":"noul","instructions":"Does this situation meet level 2 or 3 on the severity rubric and therefore require escalation?"},"category":{"type":"choice","instructions":"Select the main risk domain.","criteria":{"security":"Digital access, data or cybersecurity","safety":"Physical harm, fire, building or chemical safety","operations":"Availability, logistics or business workflow"}},"severity":{"type":"score","instructions":"Rate the risk using only stated evidence.","criteria":["No unresolved risk or impact","Contained minor issue, blocked attempt, or safe workaround","Serious unresolved vulnerability, potential physical harm, or a regional workflow blocked","Active data theft or destruction, immediate threat to life, or global outage with no workaround"]}}},"reference":{"urgent":false,"category":"operations","severity":0}},{"id":"risk-04","scene":"risk","sample":{"state":"An attacker has attempted several logins but every attempt was blocked.","questions":{"urgent":{"type":"noul","instructions":"Does this situation meet level 2 or 3 on the severity rubric and therefore require escalation?"},"category":{"type":"choice","instructions":"Select the main risk domain.","criteria":{"security":"Digital access, data or cybersecurity","safety":"Physical harm, fire, building or chemical safety","operations":"Availability, logistics or business workflow"}},"severity":{"type":"score","instructions":"Rate the risk using only stated evidence.","criteria":["No unresolved risk or impact","Contained minor issue, blocked attempt, or safe workaround","Serious unresolved vulnerability, potential physical harm, or a regional workflow blocked","Active data theft or destruction, immediate threat to life, or global outage with no workaround"]}}},"reference":{"urgent":false,"category":"security","severity":1}},{"id":"risk-05","scene":"risk","sample":{"state":"Smoke is spreading in an occupied warehouse and staff have not evacuated.","questions":{"urgent":{"type":"noul","instructions":"Does this situation meet level 2 or 3 on the severity rubric and therefore require escalation?"},"category":{"type":"choice","instructions":"Select the main risk domain.","criteria":{"security":"Digital access, data or cybersecurity","safety":"Physical harm, fire, building or chemical safety","operations":"Availability, logistics or business workflow"}},"severity":{"type":"score","instructions":"Rate the risk using only stated evidence.","criteria":["No unresolved risk or impact","Contained minor issue, blocked attempt, or safe workaround","Serious unresolved vulnerability, potential physical harm, or a regional workflow blocked","Active data theft or destruction, immediate threat to life, or global outage with no workaround"]}}},"reference":{"urgent":true,"category":"safety","severity":3}},{"id":"risk-06","scene":"risk","sample":{"state":"One internal dashboard loads slowly; all workflows are available.","questions":{"urgent":{"type":"noul","instructions":"Does this situation meet level 2 or 3 on the severity rubric and therefore require escalation?"},"category":{"type":"choice","instructions":"Select the main risk domain.","criteria":{"security":"Digital access, data or cybersecurity","safety":"Physical harm, fire, building or chemical safety","operations":"Availability, logistics or business workflow"}},"severity":{"type":"score","instructions":"Rate the risk using only stated evidence.","criteria":["No unresolved risk or impact","Contained minor issue, blocked attempt, or safe workaround","Serious unresolved vulnerability, potential physical harm, or a regional workflow blocked","Active data theft or destruction, immediate threat to life, or global outage with no workaround"]}}},"reference":{"urgent":false,"category":"operations","severity":1}},{"id":"risk-07","scene":"risk","sample":{"state":"An expired access token was revoked and no access occurred.","questions":{"urgent":{"type":"noul","instructions":"Does this situation meet level 2 or 3 on the severity rubric and therefore require escalation?"},"category":{"type":"choice","instructions":"Select the main risk domain.","criteria":{"security":"Digital access, data or cybersecurity","safety":"Physical harm, fire, building or chemical safety","operations":"Availability, logistics or business workflow"}},"severity":{"type":"score","instructions":"Rate the risk using only stated evidence.","criteria":["No unresolved risk or impact","Contained minor issue, blocked attempt, or safe workaround","Serious unresolved vulnerability, potential physical harm, or a regional workflow blocked","Active data theft or destruction, immediate threat to life, or global outage with no workaround"]}}},"reference":{"urgent":false,"category":"security","severity":0}},{"id":"risk-08","scene":"risk","sample":{"state":"All regional deliveries are delayed for a day; no physical danger is present.","questions":{"urgent":{"type":"noul","instructions":"Does this situation meet level 2 or 3 on the severity rubric and therefore require escalation?"},"category":{"type":"choice","instructions":"Select the main risk domain.","criteria":{"security":"Digital access, data or cybersecurity","safety":"Physical harm, fire, building or chemical safety","operations":"Availability, logistics or business workflow"}},"severity":{"type":"score","instructions":"Rate the risk using only stated evidence.","criteria":["No unresolved risk or impact","Contained minor issue, blocked attempt, or safe workaround","Serious unresolved vulnerability, potential physical harm, or a regional workflow blocked","Active data theft or destruction, immediate threat to life, or global outage with no workaround"]}}},"reference":{"urgent":true,"category":"operations","severity":2}},{"id":"risk-09","scene":"risk","sample":{"state":"A blocked emergency exit in an occupied building requires immediate correction, but no active fire exists.","questions":{"urgent":{"type":"noul","instructions":"Does this situation meet level 2 or 3 on the severity rubric and therefore require escalation?"},"category":{"type":"choice","instructions":"Select the main risk domain.","criteria":{"security":"Digital access, data or cybersecurity","safety":"Physical harm, fire, building or chemical safety","operations":"Availability, logistics or business workflow"}},"severity":{"type":"score","instructions":"Rate the risk using only stated evidence.","criteria":["No unresolved risk or impact","Contained minor issue, blocked attempt, or safe workaround","Serious unresolved vulnerability, potential physical harm, or a regional workflow blocked","Active data theft or destruction, immediate threat to life, or global outage with no workaround"]}}},"reference":{"urgent":true,"category":"safety","severity":2}},{"id":"risk-10","scene":"risk","sample":{"state":"A server has an unpatched critical vulnerability reachable from the internet; no exploitation is observed.","questions":{"urgent":{"type":"noul","instructions":"Does this situation meet level 2 or 3 on the severity rubric and therefore require escalation?"},"category":{"type":"choice","instructions":"Select the main risk domain.","criteria":{"security":"Digital access, data or cybersecurity","safety":"Physical harm, fire, building or chemical safety","operations":"Availability, logistics or business workflow"}},"severity":{"type":"score","instructions":"Rate the risk using only stated evidence.","criteria":["No unresolved risk or impact","Contained minor issue, blocked attempt, or safe workaround","Serious unresolved vulnerability, potential physical harm, or a regional workflow blocked","Active data theft or destruction, immediate threat to life, or global outage with no workaround"]}}},"reference":{"urgent":true,"category":"security","severity":2}},{"id":"risk-11","scene":"risk","sample":{"state":"A fire drill finished successfully with no injuries or issues.","questions":{"urgent":{"type":"noul","instructions":"Does this situation meet level 2 or 3 on the severity rubric and therefore require escalation?"},"category":{"type":"choice","instructions":"Select the main risk domain.","criteria":{"security":"Digital access, data or cybersecurity","safety":"Physical harm, fire, building or chemical safety","operations":"Availability, logistics or business workflow"}},"severity":{"type":"score","instructions":"Rate the risk using only stated evidence.","criteria":["No unresolved risk or impact","Contained minor issue, blocked attempt, or safe workaround","Serious unresolved vulnerability, potential physical harm, or a regional workflow blocked","Active data theft or destruction, immediate threat to life, or global outage with no workaround"]}}},"reference":{"urgent":false,"category":"safety","severity":0}},{"id":"risk-12","scene":"risk","sample":{"state":"The global order-processing system is completely unavailable with no workaround.","questions":{"urgent":{"type":"noul","instructions":"Does this situation meet level 2 or 3 on the severity rubric and therefore require escalation?"},"category":{"type":"choice","instructions":"Select the main risk domain.","criteria":{"security":"Digital access, data or cybersecurity","safety":"Physical harm, fire, building or chemical safety","operations":"Availability, logistics or business workflow"}},"severity":{"type":"score","instructions":"Rate the risk using only stated evidence.","criteria":["No unresolved risk or impact","Contained minor issue, blocked attempt, or safe workaround","Serious unresolved vulnerability, potential physical harm, or a regional workflow blocked","Active data theft or destruction, immediate threat to life, or global outage with no workaround"]}}},"reference":{"urgent":true,"category":"operations","severity":3}},{"id":"risk-13","scene":"risk","sample":{"state":"An employee received a phishing message and reported it without opening links.","questions":{"urgent":{"type":"noul","instructions":"Does this situation meet level 2 or 3 on the severity rubric and therefore require escalation?"},"category":{"type":"choice","instructions":"Select the main risk domain.","criteria":{"security":"Digital access, data or cybersecurity","safety":"Physical harm, fire, building or chemical safety","operations":"Availability, logistics or business workflow"}},"severity":{"type":"score","instructions":"Rate the risk using only stated evidence.","criteria":["No unresolved risk or impact","Contained minor issue, blocked attempt, or safe workaround","Serious unresolved vulnerability, potential physical harm, or a regional workflow blocked","Active data theft or destruction, immediate threat to life, or global outage with no workaround"]}}},"reference":{"urgent":false,"category":"security","severity":1}},{"id":"risk-14","scene":"risk","sample":{"state":"A minor spill is cordoned off and the walking route is safe.","questions":{"urgent":{"type":"noul","instructions":"Does this situation meet level 2 or 3 on the severity rubric and therefore require escalation?"},"category":{"type":"choice","instructions":"Select the main risk domain.","criteria":{"security":"Digital access, data or cybersecurity","safety":"Physical harm, fire, building or chemical safety","operations":"Availability, logistics or business workflow"}},"severity":{"type":"score","instructions":"Rate the risk using only stated evidence.","criteria":["No unresolved risk or impact","Contained minor issue, blocked attempt, or safe workaround","Serious unresolved vulnerability, potential physical harm, or a regional workflow blocked","Active data theft or destruction, immediate threat to life, or global outage with no workaround"]}}},"reference":{"urgent":false,"category":"safety","severity":1}},{"id":"risk-15","scene":"risk","sample":{"state":"Backup jobs ran successfully and restore checks passed.","questions":{"urgent":{"type":"noul","instructions":"Does this situation meet level 2 or 3 on the severity rubric and therefore require escalation?"},"category":{"type":"choice","instructions":"Select the main risk domain.","criteria":{"security":"Digital access, data or cybersecurity","safety":"Physical harm, fire, building or chemical safety","operations":"Availability, logistics or business workflow"}},"severity":{"type":"score","instructions":"Rate the risk using only stated evidence.","criteria":["No unresolved risk or impact","Contained minor issue, blocked attempt, or safe workaround","Serious unresolved vulnerability, potential physical harm, or a regional workflow blocked","Active data theft or destruction, immediate threat to life, or global outage with no workaround"]}}},"reference":{"urgent":false,"category":"operations","severity":0}},{"id":"risk-16","scene":"risk","sample":{"state":"A stolen administrator password is being used to delete live production data.","questions":{"urgent":{"type":"noul","instructions":"Does this situation meet level 2 or 3 on the severity rubric and therefore require escalation?"},"category":{"type":"choice","instructions":"Select the main risk domain.","criteria":{"security":"Digital access, data or cybersecurity","safety":"Physical harm, fire, building or chemical safety","operations":"Availability, logistics or business workflow"}},"severity":{"type":"score","instructions":"Rate the risk using only stated evidence.","criteria":["No unresolved risk or impact","Contained minor issue, blocked attempt, or safe workaround","Serious unresolved vulnerability, potential physical harm, or a regional workflow blocked","Active data theft or destruction, immediate threat to life, or global outage with no workaround"]}}},"reference":{"urgent":true,"category":"security","severity":3}},{"id":"risk-17","scene":"risk","sample":{"state":"A damaged overhead fixture may fall onto workers; the area is still occupied.","questions":{"urgent":{"type":"noul","instructions":"Does this situation meet level 2 or 3 on the severity rubric and therefore require escalation?"},"category":{"type":"choice","instructions":"Select the main risk domain.","criteria":{"security":"Digital access, data or cybersecurity","safety":"Physical harm, fire, building or chemical safety","operations":"Availability, logistics or business workflow"}},"severity":{"type":"score","instructions":"Rate the risk using only stated evidence.","criteria":["No unresolved risk or impact","Contained minor issue, blocked attempt, or safe workaround","Serious unresolved vulnerability, potential physical harm, or a regional workflow blocked","Active data theft or destruction, immediate threat to life, or global outage with no workaround"]}}},"reference":{"urgent":true,"category":"safety","severity":2}},{"id":"risk-18","scene":"risk","sample":{"state":"A regional warehouse system has stopped all local shipments; other regions operate normally.","questions":{"urgent":{"type":"noul","instructions":"Does this situation meet level 2 or 3 on the severity rubric and therefore require escalation?"},"category":{"type":"choice","instructions":"Select the main risk domain.","criteria":{"security":"Digital access, data or cybersecurity","safety":"Physical harm, fire, building or chemical safety","operations":"Availability, logistics or business workflow"}},"severity":{"type":"score","instructions":"Rate the risk using only stated evidence.","criteria":["No unresolved risk or impact","Contained minor issue, blocked attempt, or safe workaround","Serious unresolved vulnerability, potential physical harm, or a regional workflow blocked","Active data theft or destruction, immediate threat to life, or global outage with no workaround"]}}},"reference":{"urgent":true,"category":"operations","severity":2}},{"id":"risk-19","scene":"risk","sample":{"state":"A permissions review found no excessive access and needs no action.","questions":{"urgent":{"type":"noul","instructions":"Does this situation meet level 2 or 3 on the severity rubric and therefore require escalation?"},"category":{"type":"choice","instructions":"Select the main risk domain.","criteria":{"security":"Digital access, data or cybersecurity","safety":"Physical harm, fire, building or chemical safety","operations":"Availability, logistics or business workflow"}},"severity":{"type":"score","instructions":"Rate the risk using only stated evidence.","criteria":["No unresolved risk or impact","Contained minor issue, blocked attempt, or safe workaround","Serious unresolved vulnerability, potential physical harm, or a regional workflow blocked","Active data theft or destruction, immediate threat to life, or global outage with no workaround"]}}},"reference":{"urgent":false,"category":"security","severity":0}},{"id":"risk-20","scene":"risk","sample":{"state":"A worker has collapsed beside an active chemical leak.","questions":{"urgent":{"type":"noul","instructions":"Does this situation meet level 2 or 3 on the severity rubric and therefore require escalation?"},"category":{"type":"choice","instructions":"Select the main risk domain.","criteria":{"security":"Digital access, data or cybersecurity","safety":"Physical harm, fire, building or chemical safety","operations":"Availability, logistics or business workflow"}},"severity":{"type":"score","instructions":"Rate the risk using only stated evidence.","criteria":["No unresolved risk or impact","Contained minor issue, blocked attempt, or safe workaround","Serious unresolved vulnerability, potential physical harm, or a regional workflow blocked","Active data theft or destruction, immediate threat to life, or global outage with no workaround"]}}},"reference":{"urgent":true,"category":"safety","severity":3}}]