HISTORICAL RECORD · 2026-10-08 · support-02

Please send a copy of our last paid invoice

Please send a copy of our last paid invoice. Everything works.

Synthetic case. References were set by ClefBench and have not received an independent second review. These are recorded results, not a new model call.

urgent

Is this a service-wide incident affecting all customers or all tenants? A single company or user does not count.

Reference: false

Model	Run 1	Run 2	Run 3	Changed answer?
Clef	false	false	false	No
Clef-flash	false	false	false	No
Jev 1.13	false	false	false	No

Yes/no uses a 50% threshold. Score values are weighted scale indices; error flags and stability use the nearest level. Use the rule and full distribution to judge whether a difference matters for your task.

Model	Run 1	Run 2	Run 3	Changed answer?
Clef	billing	billing	billing	No
Clef-flash	billing	billing	billing	No
Jev 1.13	billing	billing	billing	No

severity

Rate the stated impact, using the highest applicable level.

Reference: 0

0: Information request, cosmetic documentation issue, or no impact
1: One person affected or a minor issue with a workaround
2: An entire company or department affected, not all customers
3: All customers affected by an outage, lost access, or systemic erroneous charges

Model	Run 1	Run 2	Run 3	Changed answer?
Clef	0.0716	0.0716	0.0716	No
Clef-flash	0.1715	0.1715	0.1715	No
Jev 1.13	0	0	0	No

Time and provider cost for this case

Clef · run 1: 687 ms · $0.00009888
Clef-flash · run 1: 449 ms · $0.00003708
Jev 1.13 · run 1: 411 ms · $0.00001966
Clef-flash · run 2: 409 ms · $0.00003708
Jev 1.13 · run 2: 971 ms · $0.00001966
Clef · run 2: 746 ms · $0.00009888
Jev 1.13 · run 3: 351 ms · $0.00001966
Clef · run 3: 636 ms · $0.00009888
Clef-flash · run 3: 429 ms · $0.00003708

Full task, reference answers and raw recorded responses

{
  "sample": {
    "state": "Please send a copy of our last paid invoice. Everything works.",
    "questions": {
      "urgent": {
        "type": "noul",
        "instructions": "Is this a service-wide incident affecting all customers or all tenants? A single company or user does not count."
      },
      "category": {
        "type": "choice",
        "instructions": "Select the primary responsible team.",
        "criteria": {
          "technical": "Software, availability, access or documentation issue",
          "billing": "Charges, invoices, receipts or payments",
          "sales": "Quotes, pricing before purchase or demonstrations"
        }
      },
      "severity": {
        "type": "score",
        "instructions": "Rate the stated impact, using the highest applicable level.",
        "criteria": [
          "Information request, cosmetic documentation issue, or no impact",
          "One person affected or a minor issue with a workaround",
          "An entire company or department affected, not all customers",
          "All customers affected by an outage, lost access, or systemic erroneous charges"
        ]
      }
    }
  },
  "reference": {
    "urgent": false,
    "category": "billing",
    "severity": 0
  },
  "runs": [
    {
      "caseId": "support-02",
      "repeat": 1,
      "outcome": {
        "model": "clef",
        "measuredAt": "2026-10-08T09:25:54.276Z",
        "durationMs": 687,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451554-8yTp4M3IluFWZwUCrNOZ",
          "model": "cloudflare/clef",
          "provider": "Cloudflare",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.0045
            },
            "category": {
              "type": "choice",
              "choice": "billing",
              "probabilities": {
                "technical": 0.0197,
                "billing": 0.9714,
                "sales": 0.0089
              },
              "confidence": 0.9162
            },
            "severity": {
              "type": "score",
              "score": 0.0716,
              "probabilities": {
                "0": 0.9412,
                "1": 0.0497,
                "2": 0.0054,
                "3": 0.0037
              },
              "confidence": 0.8512,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
            }
          },
          "usage": {
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            "output_tokens": 0,
            "cost": 0.00009888
          }
        }
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    },
    {
      "caseId": "support-02",
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      "outcome": {
        "model": "clef-flash",
        "measuredAt": "2026-10-08T09:25:54.970Z",
        "durationMs": 449,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451554-73dOL4dqCJtSFZPShF3D",
          "model": "cloudflare/clef-flash",
          "provider": "Cloudflare",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.0192
            },
            "category": {
              "type": "choice",
              "choice": "billing",
              "probabilities": {
                "technical": 0.0273,
                "billing": 0.949,
                "sales": 0.0237
              },
              "confidence": 0.853
            },
            "severity": {
              "type": "score",
              "score": 0.1715,
              "probabilities": {
                "0": 0.8527,
                "1": 0.1294,
                "2": 0.0116,
                "3": 0.0063
              },
              "confidence": 0.6587,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
            }
          },
          "usage": {
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            "output_tokens": 0,
            "cost": 0.00003708
          }
        }
      }
    },
    {
      "caseId": "support-02",
      "repeat": 1,
      "outcome": {
        "model": "jev",
        "measuredAt": "2026-10-08T09:25:55.426Z",
        "durationMs": 411,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451555-XwMGjTAAcrGUY43Jcfv7",
          "model": "typesafe/jev-1.13-20260917",
          "provider": "TypeSafe",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.04
            },
            "category": {
              "type": "choice",
              "choice": "billing",
              "probabilities": {
                "billing": 1,
                "technical": 0,
                "sales": 0
              },
              "confidence": 1
            },
            "severity": {
              "type": "score",
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              "probabilities": {
                "0": 1,
                "1": 0,
                "2": 0,
                "3": 0
              },
              "confidence": 1,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
            }
          },
          "usage": {
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            "output_tokens": 68,
            "cost": 0.000019656
          }
        }
      }
    },
    {
      "caseId": "support-02",
      "repeat": 2,
      "outcome": {
        "model": "clef-flash",
        "measuredAt": "2026-10-08T09:27:26.486Z",
        "durationMs": 409,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451646-XSdyULkGYPfpjYUQF1tO",
          "model": "cloudflare/clef-flash",
          "provider": "Cloudflare",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.0192
            },
            "category": {
              "type": "choice",
              "choice": "billing",
              "probabilities": {
                "technical": 0.0273,
                "billing": 0.949,
                "sales": 0.0237
              },
              "confidence": 0.853
            },
            "severity": {
              "type": "score",
              "score": 0.1715,
              "probabilities": {
                "0": 0.8527,
                "1": 0.1294,
                "2": 0.0116,
                "3": 0.0063
              },
              "confidence": 0.6587,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
            }
          },
          "usage": {
            "input_tokens": 412,
            "output_tokens": 0,
            "cost": 0.00003708
          }
        }
      }
    },
    {
      "caseId": "support-02",
      "repeat": 2,
      "outcome": {
        "model": "jev",
        "measuredAt": "2026-10-08T09:27:26.906Z",
        "durationMs": 971,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451647-XtDelsaUfFbVf3X7OMaH",
          "model": "typesafe/jev-1.13-20260917",
          "provider": "TypeSafe",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.04
            },
            "category": {
              "type": "choice",
              "choice": "billing",
              "probabilities": {
                "billing": 1,
                "sales": 0,
                "technical": 0
              },
              "confidence": 1
            },
            "severity": {
              "type": "score",
              "score": 0,
              "probabilities": {
                "0": 1,
                "1": 0,
                "2": 0,
                "3": 0
              },
              "confidence": 1,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
            }
          },
          "usage": {
            "input_tokens": 468,
            "output_tokens": 68,
            "cost": 0.000019656
          }
        }
      }
    },
    {
      "caseId": "support-02",
      "repeat": 2,
      "outcome": {
        "model": "clef",
        "measuredAt": "2026-10-08T09:27:27.888Z",
        "durationMs": 746,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451647-tUZEV2YXNy9pYWYXeobK",
          "model": "cloudflare/clef",
          "provider": "Cloudflare",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.0045
            },
            "category": {
              "type": "choice",
              "choice": "billing",
              "probabilities": {
                "technical": 0.0197,
                "billing": 0.9714,
                "sales": 0.0089
              },
              "confidence": 0.9162
            },
            "severity": {
              "type": "score",
              "score": 0.0716,
              "probabilities": {
                "0": 0.9412,
                "1": 0.0497,
                "2": 0.0054,
                "3": 0.0037
              },
              "confidence": 0.8512,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
            }
          },
          "usage": {
            "input_tokens": 412,
            "output_tokens": 0,
            "cost": 0.00009888
          }
        }
      }
    },
    {
      "caseId": "support-02",
      "repeat": 3,
      "outcome": {
        "model": "jev",
        "measuredAt": "2026-10-08T09:28:58.917Z",
        "durationMs": 351,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451738-6olqwQmqhAvOwTWHFjcC",
          "model": "typesafe/jev-1.13-20260917",
          "provider": "TypeSafe",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.03
            },
            "category": {
              "type": "choice",
              "choice": "billing",
              "probabilities": {
                "technical": 0,
                "billing": 1,
                "sales": 0
              },
              "confidence": 1
            },
            "severity": {
              "type": "score",
              "score": 0,
              "probabilities": {
                "0": 1,
                "1": 0,
                "2": 0,
                "3": 0
              },
              "confidence": 1,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
            }
          },
          "usage": {
            "input_tokens": 468,
            "output_tokens": 68,
            "cost": 0.000019656
          }
        }
      }
    },
    {
      "caseId": "support-02",
      "repeat": 3,
      "outcome": {
        "model": "clef",
        "measuredAt": "2026-10-08T09:28:59.283Z",
        "durationMs": 636,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451739-DWiwfpjpGwyfM10rymY4",
          "model": "cloudflare/clef",
          "provider": "Cloudflare",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.0045
            },
            "category": {
              "type": "choice",
              "choice": "billing",
              "probabilities": {
                "technical": 0.0197,
                "billing": 0.9714,
                "sales": 0.0089
              },
              "confidence": 0.9162
            },
            "severity": {
              "type": "score",
              "score": 0.0716,
              "probabilities": {
                "0": 0.9412,
                "1": 0.0497,
                "2": 0.0054,
                "3": 0.0037
              },
              "confidence": 0.8512,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
            }
          },
          "usage": {
            "input_tokens": 412,
            "output_tokens": 0,
            "cost": 0.00009888
          }
        }
      }
    },
    {
      "caseId": "support-02",
      "repeat": 3,
      "outcome": {
        "model": "clef-flash",
        "measuredAt": "2026-10-08T09:28:59.934Z",
        "durationMs": 429,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451739-8VTgoNk6M97spGXRM45G",
          "model": "cloudflare/clef-flash",
          "provider": "Cloudflare",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.0192
            },
            "category": {
              "type": "choice",
              "choice": "billing",
              "probabilities": {
                "technical": 0.0273,
                "billing": 0.949,
                "sales": 0.0237
              },
              "confidence": 0.853
            },
            "severity": {
              "type": "score",
              "score": 0.1715,
              "probabilities": {
                "0": 0.8527,
                "1": 0.1294,
                "2": 0.0116,
                "3": 0.0063
              },
              "confidence": 0.6587,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
            }
          },
          "usage": {
            "input_tokens": 412,
            "output_tokens": 0,
            "cost": 0.00003708
          }
        }
      }
    }
  ]
}

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