HISTORICAL RECORD · 2026-10-08 · support-04

One developer cannot use a new export feature

One developer cannot use a new export feature. CSV download still works.

Synthetic case. References were set by ClefBench and have not received an independent second review. These are recorded results, not a new model call.

urgent

Is this a service-wide incident affecting all customers or all tenants? A single company or user does not count.

Reference: false

Model	Run 1	Run 2	Run 3	Changed answer?
Clef	false	false	false	No
Clef-flash	false	false	false	No
Jev 1.13	false	false	false	No

Yes/no uses a 50% threshold. Score values are weighted scale indices; error flags and stability use the nearest level. Use the rule and full distribution to judge whether a difference matters for your task.

Model	Run 1	Run 2	Run 3	Changed answer?
Clef	technical	technical	technical	No
Clef-flash	technical	technical	technical	No
Jev 1.13	technical	technical	technical	No

severity

Rate the stated impact, using the highest applicable level.

Reference: 1

0: Information request, cosmetic documentation issue, or no impact
1: One person affected or a minor issue with a workaround
2: An entire company or department affected, not all customers
3: All customers affected by an outage, lost access, or systemic erroneous charges

Model	Run 1	Run 2	Run 3	Changed answer?
Clef	1.0076	1.0076	1.0076	No
Clef-flash	1.0216	1.0216	1.0216	No
Jev 1.13	1	1	1	No

Time and provider cost for this case

Clef · run 1: 593 ms · $0.00009912
Clef-flash · run 1: 402 ms · $0.00003717
Jev 1.13 · run 1: 356 ms · $0.00001970
Clef-flash · run 2: 429 ms · $0.00003717
Jev 1.13 · run 2: 365 ms · $0.00001970
Clef · run 2: 807 ms · $0.00009912
Jev 1.13 · run 3: 338 ms · $0.00001970
Clef · run 3: 611 ms · $0.00009912
Clef-flash · run 3: 422 ms · $0.00003717

Full task, reference answers and raw recorded responses

{
  "sample": {
    "state": "One developer cannot use a new export feature. CSV download still works.",
    "questions": {
      "urgent": {
        "type": "noul",
        "instructions": "Is this a service-wide incident affecting all customers or all tenants? A single company or user does not count."
      },
      "category": {
        "type": "choice",
        "instructions": "Select the primary responsible team.",
        "criteria": {
          "technical": "Software, availability, access or documentation issue",
          "billing": "Charges, invoices, receipts or payments",
          "sales": "Quotes, pricing before purchase or demonstrations"
        }
      },
      "severity": {
        "type": "score",
        "instructions": "Rate the stated impact, using the highest applicable level.",
        "criteria": [
          "Information request, cosmetic documentation issue, or no impact",
          "One person affected or a minor issue with a workaround",
          "An entire company or department affected, not all customers",
          "All customers affected by an outage, lost access, or systemic erroneous charges"
        ]
      }
    }
  },
  "reference": {
    "urgent": false,
    "category": "technical",
    "severity": 1
  },
  "runs": [
    {
      "caseId": "support-04",
      "repeat": 1,
      "outcome": {
        "model": "clef",
        "measuredAt": "2026-10-08T09:25:57.367Z",
        "durationMs": 593,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451557-1qVCI8HLMqniUDknw70k",
          "model": "cloudflare/clef",
          "provider": "Cloudflare",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.0103
            },
            "category": {
              "type": "choice",
              "choice": "technical",
              "probabilities": {
                "technical": 0.9576,
                "billing": 0.0215,
                "sales": 0.0209
              },
              "confidence": 0.8769
            },
            "severity": {
              "type": "score",
              "score": 1.0076,
              "probabilities": {
                "0": 0.0139,
                "1": 0.9683,
                "2": 0.0139,
                "3": 0.0039
              },
              "confidence": 0.9175,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
            }
          },
          "usage": {
            "input_tokens": 413,
            "output_tokens": 0,
            "cost": 0.00009912
          }
        }
      }
    },
    {
      "caseId": "support-04",
      "repeat": 1,
      "outcome": {
        "model": "clef-flash",
        "measuredAt": "2026-10-08T09:25:57.968Z",
        "durationMs": 402,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451557-URW4vnuYwHIkBpYZuuUx",
          "model": "cloudflare/clef-flash",
          "provider": "Cloudflare",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.086
            },
            "category": {
              "type": "choice",
              "choice": "technical",
              "probabilities": {
                "technical": 0.8034,
                "billing": 0.116,
                "sales": 0.0806
              },
              "confidence": 0.4981
            },
            "severity": {
              "type": "score",
              "score": 1.0216,
              "probabilities": {
                "0": 0.0397,
                "1": 0.9159,
                "2": 0.0274,
                "3": 0.017
              },
              "confidence": 0.7888,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
            }
          },
          "usage": {
            "input_tokens": 413,
            "output_tokens": 0,
            "cost": 0.00003717
          }
        }
      }
    },
    {
      "caseId": "support-04",
      "repeat": 1,
      "outcome": {
        "model": "jev",
        "measuredAt": "2026-10-08T09:25:58.378Z",
        "durationMs": 356,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451558-4QGHQhXtRpjiA04Llo6u",
          "model": "typesafe/jev-1.13-20260917",
          "provider": "TypeSafe",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.08
            },
            "category": {
              "type": "choice",
              "choice": "technical",
              "probabilities": {
                "technical": 1,
                "billing": 0,
                "sales": 0
              },
              "confidence": 1
            },
            "severity": {
              "type": "score",
              "score": 1,
              "probabilities": {
                "0": 0,
                "1": 1,
                "2": 0,
                "3": 0
              },
              "confidence": 1,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
            }
          },
          "usage": {
            "input_tokens": 469,
            "output_tokens": 68,
            "cost": 0.000019698
          }
        }
      }
    },
    {
      "caseId": "support-04",
      "repeat": 2,
      "outcome": {
        "model": "clef-flash",
        "measuredAt": "2026-10-08T09:27:29.926Z",
        "durationMs": 429,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451649-tEqrCj1cvqHFxhimBHj1",
          "model": "cloudflare/clef-flash",
          "provider": "Cloudflare",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.086
            },
            "category": {
              "type": "choice",
              "choice": "technical",
              "probabilities": {
                "technical": 0.8034,
                "billing": 0.116,
                "sales": 0.0806
              },
              "confidence": 0.4981
            },
            "severity": {
              "type": "score",
              "score": 1.0216,
              "probabilities": {
                "0": 0.0397,
                "1": 0.9159,
                "2": 0.0274,
                "3": 0.017
              },
              "confidence": 0.7888,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
            }
          },
          "usage": {
            "input_tokens": 413,
            "output_tokens": 0,
            "cost": 0.00003717
          }
        }
      }
    },
    {
      "caseId": "support-04",
      "repeat": 2,
      "outcome": {
        "model": "jev",
        "measuredAt": "2026-10-08T09:27:30.367Z",
        "durationMs": 365,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451650-Bk0y433QEPK7aZrqUB0e",
          "model": "typesafe/jev-1.13-20260917",
          "provider": "TypeSafe",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.08
            },
            "category": {
              "type": "choice",
              "choice": "technical",
              "probabilities": {
                "technical": 1,
                "billing": 0,
                "sales": 0
              },
              "confidence": 1
            },
            "severity": {
              "type": "score",
              "score": 1,
              "probabilities": {
                "0": 0,
                "1": 1,
                "2": 0,
                "3": 0
              },
              "confidence": 1,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
            }
          },
          "usage": {
            "input_tokens": 469,
            "output_tokens": 68,
            "cost": 0.000019698
          }
        }
      }
    },
    {
      "caseId": "support-04",
      "repeat": 2,
      "outcome": {
        "model": "clef",
        "measuredAt": "2026-10-08T09:27:30.742Z",
        "durationMs": 807,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451650-q9IFmTe1tIRlaLcMCVt2",
          "model": "cloudflare/clef",
          "provider": "Cloudflare",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.0103
            },
            "category": {
              "type": "choice",
              "choice": "technical",
              "probabilities": {
                "technical": 0.9576,
                "billing": 0.0215,
                "sales": 0.0209
              },
              "confidence": 0.8769
            },
            "severity": {
              "type": "score",
              "score": 1.0076,
              "probabilities": {
                "0": 0.0139,
                "1": 0.9683,
                "2": 0.0139,
                "3": 0.0039
              },
              "confidence": 0.9175,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
            }
          },
          "usage": {
            "input_tokens": 413,
            "output_tokens": 0,
            "cost": 0.00009912
          }
        }
      }
    },
    {
      "caseId": "support-04",
      "repeat": 3,
      "outcome": {
        "model": "jev",
        "measuredAt": "2026-10-08T09:29:01.833Z",
        "durationMs": 338,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451741-IDsxiVfLnI6IO0Vi6GEe",
          "model": "typesafe/jev-1.13-20260917",
          "provider": "TypeSafe",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.09
            },
            "category": {
              "type": "choice",
              "choice": "technical",
              "probabilities": {
                "sales": 0,
                "technical": 1,
                "billing": 0
              },
              "confidence": 1
            },
            "severity": {
              "type": "score",
              "score": 1,
              "probabilities": {
                "0": 0,
                "1": 1,
                "2": 0,
                "3": 0
              },
              "confidence": 1,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
            }
          },
          "usage": {
            "input_tokens": 469,
            "output_tokens": 68,
            "cost": 0.000019698
          }
        }
      }
    },
    {
      "caseId": "support-04",
      "repeat": 3,
      "outcome": {
        "model": "clef",
        "measuredAt": "2026-10-08T09:29:02.186Z",
        "durationMs": 611,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451742-dHvrb3FgNBwzVbdSnGvm",
          "model": "cloudflare/clef",
          "provider": "Cloudflare",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.0103
            },
            "category": {
              "type": "choice",
              "choice": "technical",
              "probabilities": {
                "technical": 0.9576,
                "billing": 0.0215,
                "sales": 0.0209
              },
              "confidence": 0.8769
            },
            "severity": {
              "type": "score",
              "score": 1.0076,
              "probabilities": {
                "0": 0.0139,
                "1": 0.9683,
                "2": 0.0139,
                "3": 0.0039
              },
              "confidence": 0.9175,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
            }
          },
          "usage": {
            "input_tokens": 413,
            "output_tokens": 0,
            "cost": 0.00009912
          }
        }
      }
    },
    {
      "caseId": "support-04",
      "repeat": 3,
      "outcome": {
        "model": "clef-flash",
        "measuredAt": "2026-10-08T09:29:02.807Z",
        "durationMs": 422,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451742-rHnniBC4UN98Ssulh8bD",
          "model": "cloudflare/clef-flash",
          "provider": "Cloudflare",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.086
            },
            "category": {
              "type": "choice",
              "choice": "technical",
              "probabilities": {
                "technical": 0.8034,
                "billing": 0.116,
                "sales": 0.0806
              },
              "confidence": 0.4981
            },
            "severity": {
              "type": "score",
              "score": 1.0216,
              "probabilities": {
                "0": 0.0397,
                "1": 0.9159,
                "2": 0.0274,
                "3": 0.017
              },
              "confidence": 0.7888,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
            }
          },
          "usage": {
            "input_tokens": 413,
            "output_tokens": 0,
            "cost": 0.00003717
          }
        }
      }
    }
  ]
}

Download the complete original results