HISTORICAL RECORD · 2026-10-08 · support-06
Our entire finance team cannot open invoices today
Our entire finance team cannot open invoices today. Other services work.
Synthetic case. References were set by ClefBench and have not received an independent second review. These are recorded results, not a new model call.
urgent
Is this a service-wide incident affecting all customers or all tenants? A single company or user does not count.
Reference: false
| Model | Run 1 | Run 2 | Run 3 | Changed answer? |
|---|---|---|---|---|
| Clef | false | false | false | No |
| Clef-flash | false | false | false | No |
| Jev 1.13 | false | false | false | No |
Yes/no uses a 50% threshold. Score values are weighted scale indices; error flags and stability use the nearest level. Use the rule and full distribution to judge whether a difference matters for your task.
category
Select the primary responsible team.
Reference: billing
- technical: Software, availability, access or documentation issue
- billing: Charges, invoices, receipts or payments
- sales: Quotes, pricing before purchase or demonstrations
| Model | Run 1 | Run 2 | Run 3 | Changed answer? |
|---|---|---|---|---|
| Clef | billing | billing | billing | No |
| Clef-flash | technicalDiffers from reference | technicalDiffers from reference | technicalDiffers from reference | No |
| Jev 1.13 | billing | billing | billing | No |
Yes/no uses a 50% threshold. Score values are weighted scale indices; error flags and stability use the nearest level. Use the rule and full distribution to judge whether a difference matters for your task.
severity
Rate the stated impact, using the highest applicable level.
Reference: 2
- 0: Information request, cosmetic documentation issue, or no impact
- 1: One person affected or a minor issue with a workaround
- 2: An entire company or department affected, not all customers
- 3: All customers affected by an outage, lost access, or systemic erroneous charges
| Model | Run 1 | Run 2 | Run 3 | Changed answer? |
|---|---|---|---|---|
| Clef | 1.9968 | 1.9968 | 1.9968 | No |
| Clef-flash | 1.9967 | 1.9967 | 1.9967 | No |
| Jev 1.13 | 2.02 | 2.02 | 2.02 | No |
Yes/no uses a 50% threshold. Score values are weighted scale indices; error flags and stability use the nearest level. Use the rule and full distribution to judge whether a difference matters for your task.
Time and provider cost for this case
- Clef · run 1: 759 ms · $0.00009888
- Clef-flash · run 1: 463 ms · $0.00003708
- Jev 1.13 · run 1: 420 ms · $0.00001966
- Clef-flash · run 2: 502 ms · $0.00003708
- Jev 1.13 · run 2: 339 ms · $0.00001966
- Clef · run 2: 656 ms · $0.00009888
- Jev 1.13 · run 3: 444 ms · $0.00001966
- Clef · run 3: 547 ms · $0.00009888
- Clef-flash · run 3: 480 ms · $0.00003708
Full task, reference answers and raw recorded responses
{
"sample": {
"state": "Our entire finance team cannot open invoices today. Other services work.",
"questions": {
"urgent": {
"type": "noul",
"instructions": "Is this a service-wide incident affecting all customers or all tenants? A single company or user does not count."
},
"category": {
"type": "choice",
"instructions": "Select the primary responsible team.",
"criteria": {
"technical": "Software, availability, access or documentation issue",
"billing": "Charges, invoices, receipts or payments",
"sales": "Quotes, pricing before purchase or demonstrations"
}
},
"severity": {
"type": "score",
"instructions": "Rate the stated impact, using the highest applicable level.",
"criteria": [
"Information request, cosmetic documentation issue, or no impact",
"One person affected or a minor issue with a workaround",
"An entire company or department affected, not all customers",
"All customers affected by an outage, lost access, or systemic erroneous charges"
]
}
}
},
"reference": {
"urgent": false,
"category": "billing",
"severity": 2
},
"runs": [
{
"caseId": "support-06",
"repeat": 1,
"outcome": {
"model": "clef",
"measuredAt": "2026-10-08T09:26:00.856Z",
"durationMs": 759,
"status": "success",
"result": {
"id": "gen-dec-1791451560-BUTjDCypNCDf7LPwfWTe",
"model": "cloudflare/clef",
"provider": "Cloudflare",
"answers": {
"urgent": {
"type": "noul",
"noul": 0.4724
},
"category": {
"type": "choice",
"choice": "billing",
"probabilities": {
"technical": 0.216,
"billing": 0.7678,
"sales": 0.0162
},
"confidence": 0.4546
},
"severity": {
"type": "score",
"score": 1.9968,
"probabilities": {
"0": 0.0075,
"1": 0.0293,
"2": 0.9222,
"3": 0.041
},
"confidence": 0.8042,
"legend": {
"0": "Information request, cosmetic documentation issue, or no impact",
"1": "One person affected or a minor issue with a workaround",
"2": "An entire company or department affected, not all customers",
"3": "All customers affected by an outage, lost access, or systemic erroneous charges"
}
}
},
"usage": {
"input_tokens": 412,
"output_tokens": 0,
"cost": 0.00009888
}
}
}
},
{
"caseId": "support-06",
"repeat": 1,
"outcome": {
"model": "clef-flash",
"measuredAt": "2026-10-08T09:26:01.623Z",
"durationMs": 463,
"status": "success",
"result": {
"id": "gen-dec-1791451561-pFXXD0wtcSlcc4bD9naH",
"model": "cloudflare/clef-flash",
"provider": "Cloudflare",
"answers": {
"urgent": {
"type": "noul",
"noul": 0.2207
},
"category": {
"type": "choice",
"choice": "technical",
"probabilities": {
"technical": 0.8096,
"billing": 0.1802,
"sales": 0.0102
},
"confidence": 0.532
},
"severity": {
"type": "score",
"score": 1.9967,
"probabilities": {
"0": 0.0121,
"1": 0.0221,
"2": 0.9228,
"3": 0.043
},
"confidence": 0.8053,
"legend": {
"0": "Information request, cosmetic documentation issue, or no impact",
"1": "One person affected or a minor issue with a workaround",
"2": "An entire company or department affected, not all customers",
"3": "All customers affected by an outage, lost access, or systemic erroneous charges"
}
}
},
"usage": {
"input_tokens": 412,
"output_tokens": 0,
"cost": 0.00003708
}
}
}
},
{
"caseId": "support-06",
"repeat": 1,
"outcome": {
"model": "jev",
"measuredAt": "2026-10-08T09:26:02.093Z",
"durationMs": 420,
"status": "success",
"result": {
"id": "gen-dec-1791451562-8QAAh7kXuJs92a7GRG5B",
"model": "typesafe/jev-1.13-20260917",
"provider": "TypeSafe",
"answers": {
"urgent": {
"type": "noul",
"noul": 0.15
},
"category": {
"type": "choice",
"choice": "billing",
"probabilities": {
"billing": 0.8,
"technical": 0.2,
"sales": 0
},
"confidence": 0.7
},
"severity": {
"type": "score",
"score": 2.02,
"probabilities": {
"0": 0,
"1": 0,
"2": 0.97,
"3": 0.03
},
"confidence": 0.97,
"legend": {
"0": "Information request, cosmetic documentation issue, or no impact",
"1": "One person affected or a minor issue with a workaround",
"2": "An entire company or department affected, not all customers",
"3": "All customers affected by an outage, lost access, or systemic erroneous charges"
}
}
},
"usage": {
"input_tokens": 468,
"output_tokens": 68,
"cost": 0.000019656
}
}
}
},
{
"caseId": "support-06",
"repeat": 2,
"outcome": {
"model": "clef-flash",
"measuredAt": "2026-10-08T09:27:33.143Z",
"durationMs": 502,
"status": "success",
"result": {
"id": "gen-dec-1791451653-5IV18S2n7fhtl8A76gGa",
"model": "cloudflare/clef-flash",
"provider": "Cloudflare",
"answers": {
"urgent": {
"type": "noul",
"noul": 0.2207
},
"category": {
"type": "choice",
"choice": "technical",
"probabilities": {
"technical": 0.8096,
"billing": 0.1802,
"sales": 0.0102
},
"confidence": 0.532
},
"severity": {
"type": "score",
"score": 1.9967,
"probabilities": {
"0": 0.0121,
"1": 0.0221,
"2": 0.9228,
"3": 0.043
},
"confidence": 0.8053,
"legend": {
"0": "Information request, cosmetic documentation issue, or no impact",
"1": "One person affected or a minor issue with a workaround",
"2": "An entire company or department affected, not all customers",
"3": "All customers affected by an outage, lost access, or systemic erroneous charges"
}
}
},
"usage": {
"input_tokens": 412,
"output_tokens": 0,
"cost": 0.00003708
}
}
}
},
{
"caseId": "support-06",
"repeat": 2,
"outcome": {
"model": "jev",
"measuredAt": "2026-10-08T09:27:33.657Z",
"durationMs": 339,
"status": "success",
"result": {
"id": "gen-dec-1791451653-IZMtETMNdgChcYj5i2AF",
"model": "typesafe/jev-1.13-20260917",
"provider": "TypeSafe",
"answers": {
"urgent": {
"type": "noul",
"noul": 0.15
},
"category": {
"type": "choice",
"choice": "billing",
"probabilities": {
"sales": 0,
"billing": 0.8,
"technical": 0.2
},
"confidence": 0.7
},
"severity": {
"type": "score",
"score": 2.02,
"probabilities": {
"0": 0,
"1": 0,
"2": 0.98,
"3": 0.02
},
"confidence": 0.98,
"legend": {
"0": "Information request, cosmetic documentation issue, or no impact",
"1": "One person affected or a minor issue with a workaround",
"2": "An entire company or department affected, not all customers",
"3": "All customers affected by an outage, lost access, or systemic erroneous charges"
}
}
},
"usage": {
"input_tokens": 468,
"output_tokens": 68,
"cost": 0.000019656
}
}
}
},
{
"caseId": "support-06",
"repeat": 2,
"outcome": {
"model": "clef",
"measuredAt": "2026-10-08T09:27:34.006Z",
"durationMs": 656,
"status": "success",
"result": {
"id": "gen-dec-1791451653-gk7F6Bevp3CpdIFbqqqh",
"model": "cloudflare/clef",
"provider": "Cloudflare",
"answers": {
"urgent": {
"type": "noul",
"noul": 0.4724
},
"category": {
"type": "choice",
"choice": "billing",
"probabilities": {
"technical": 0.216,
"billing": 0.7678,
"sales": 0.0162
},
"confidence": 0.4546
},
"severity": {
"type": "score",
"score": 1.9968,
"probabilities": {
"0": 0.0075,
"1": 0.0293,
"2": 0.9222,
"3": 0.041
},
"confidence": 0.8042,
"legend": {
"0": "Information request, cosmetic documentation issue, or no impact",
"1": "One person affected or a minor issue with a workaround",
"2": "An entire company or department affected, not all customers",
"3": "All customers affected by an outage, lost access, or systemic erroneous charges"
}
}
},
"usage": {
"input_tokens": 412,
"output_tokens": 0,
"cost": 0.00009888
}
}
}
},
{
"caseId": "support-06",
"repeat": 3,
"outcome": {
"model": "jev",
"measuredAt": "2026-10-08T09:29:04.702Z",
"durationMs": 444,
"status": "success",
"result": {
"id": "gen-dec-1791451744-OubW6RwRlutysnZAHkOr",
"model": "typesafe/jev-1.13-20260917",
"provider": "TypeSafe",
"answers": {
"urgent": {
"type": "noul",
"noul": 0.15
},
"category": {
"type": "choice",
"choice": "billing",
"probabilities": {
"technical": 0.21,
"sales": 0,
"billing": 0.79
},
"confidence": 0.69
},
"severity": {
"type": "score",
"score": 2.02,
"probabilities": {
"0": 0,
"1": 0,
"2": 0.98,
"3": 0.02
},
"confidence": 0.98,
"legend": {
"0": "Information request, cosmetic documentation issue, or no impact",
"1": "One person affected or a minor issue with a workaround",
"2": "An entire company or department affected, not all customers",
"3": "All customers affected by an outage, lost access, or systemic erroneous charges"
}
}
},
"usage": {
"input_tokens": 468,
"output_tokens": 68,
"cost": 0.000019656
}
}
}
},
{
"caseId": "support-06",
"repeat": 3,
"outcome": {
"model": "clef",
"measuredAt": "2026-10-08T09:29:05.160Z",
"durationMs": 547,
"status": "success",
"result": {
"id": "gen-dec-1791451745-qN3bGz0Lcox5LbYNXEFK",
"model": "cloudflare/clef",
"provider": "Cloudflare",
"answers": {
"urgent": {
"type": "noul",
"noul": 0.4724
},
"category": {
"type": "choice",
"choice": "billing",
"probabilities": {
"technical": 0.216,
"billing": 0.7678,
"sales": 0.0162
},
"confidence": 0.4546
},
"severity": {
"type": "score",
"score": 1.9968,
"probabilities": {
"0": 0.0075,
"1": 0.0293,
"2": 0.9222,
"3": 0.041
},
"confidence": 0.8042,
"legend": {
"0": "Information request, cosmetic documentation issue, or no impact",
"1": "One person affected or a minor issue with a workaround",
"2": "An entire company or department affected, not all customers",
"3": "All customers affected by an outage, lost access, or systemic erroneous charges"
}
}
},
"usage": {
"input_tokens": 412,
"output_tokens": 0,
"cost": 0.00009888
}
}
}
},
{
"caseId": "support-06",
"repeat": 3,
"outcome": {
"model": "clef-flash",
"measuredAt": "2026-10-08T09:29:05.733Z",
"durationMs": 480,
"status": "success",
"result": {
"id": "gen-dec-1791451745-6hq9Lgvh8SDY7hAWd4Mq",
"model": "cloudflare/clef-flash",
"provider": "Cloudflare",
"answers": {
"urgent": {
"type": "noul",
"noul": 0.2207
},
"category": {
"type": "choice",
"choice": "technical",
"probabilities": {
"technical": 0.8096,
"billing": 0.1802,
"sales": 0.0102
},
"confidence": 0.532
},
"severity": {
"type": "score",
"score": 1.9967,
"probabilities": {
"0": 0.0121,
"1": 0.0221,
"2": 0.9228,
"3": 0.043
},
"confidence": 0.8053,
"legend": {
"0": "Information request, cosmetic documentation issue, or no impact",
"1": "One person affected or a minor issue with a workaround",
"2": "An entire company or department affected, not all customers",
"3": "All customers affected by an outage, lost access, or systemic erroneous charges"
}
}
},
"usage": {
"input_tokens": 412,
"output_tokens": 0,
"cost": 0.00003708
}
}
}
}
]
}