HISTORICAL RECORD · 2026-10-08 · support-08

All users in our company cannot log in

All users in our company cannot log in. Other companies are unaffected.

Synthetic case. References were set by ClefBench and have not received an independent second review. These are recorded results, not a new model call.

urgent

Is this a service-wide incident affecting all customers or all tenants? A single company or user does not count.

Reference: false

Model	Run 1	Run 2	Run 3	Changed answer?
Clef	false	false	false	No
Clef-flash	false	false	false	No
Jev 1.13	false	false	false	No

Yes/no uses a 50% threshold. Score values are weighted scale indices; error flags and stability use the nearest level. Use the rule and full distribution to judge whether a difference matters for your task.

Model	Run 1	Run 2	Run 3	Changed answer?
Clef	technical	technical	technical	No
Clef-flash	technical	technical	technical	No
Jev 1.13	technical	technical	technical	No

severity

Rate the stated impact, using the highest applicable level.

Reference: 2

0: Information request, cosmetic documentation issue, or no impact
1: One person affected or a minor issue with a workaround
2: An entire company or department affected, not all customers
3: All customers affected by an outage, lost access, or systemic erroneous charges

Model	Run 1	Run 2	Run 3	Changed answer?
Clef	2.0084	2.0084	2.0084	No
Clef-flash	1.9832	1.9832	1.9832	No
Jev 1.13	2.01	2.01	2.01	No

Time and provider cost for this case

Clef · run 1: 802 ms · $0.00009912
Clef-flash · run 1: 447 ms · $0.00003717
Jev 1.13 · run 1: 361 ms · $0.00001970
Clef-flash · run 2: 486 ms · $0.00003717
Jev 1.13 · run 2: 344 ms · $0.00001970
Clef · run 2: 625 ms · $0.00009912
Jev 1.13 · run 3: 349 ms · $0.00001970
Clef · run 3: 679 ms · $0.00009912
Clef-flash · run 3: 435 ms · $0.00003717

Full task, reference answers and raw recorded responses

{
  "sample": {
    "state": "All users in our company cannot log in. Other companies are unaffected.",
    "questions": {
      "urgent": {
        "type": "noul",
        "instructions": "Is this a service-wide incident affecting all customers or all tenants? A single company or user does not count."
      },
      "category": {
        "type": "choice",
        "instructions": "Select the primary responsible team.",
        "criteria": {
          "technical": "Software, availability, access or documentation issue",
          "billing": "Charges, invoices, receipts or payments",
          "sales": "Quotes, pricing before purchase or demonstrations"
        }
      },
      "severity": {
        "type": "score",
        "instructions": "Rate the stated impact, using the highest applicable level.",
        "criteria": [
          "Information request, cosmetic documentation issue, or no impact",
          "One person affected or a minor issue with a workaround",
          "An entire company or department affected, not all customers",
          "All customers affected by an outage, lost access, or systemic erroneous charges"
        ]
      }
    }
  },
  "reference": {
    "urgent": false,
    "category": "technical",
    "severity": 2
  },
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        "measuredAt": "2026-10-08T09:26:03.886Z",
        "durationMs": 802,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451563-bZvLFUGpq7gBklNZvHj6",
          "model": "cloudflare/clef",
          "provider": "Cloudflare",
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            },
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                "billing": 0.0076,
                "sales": 0.0062
              },
              "confidence": 0.959
            },
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              "probabilities": {
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                "1": 0.0074,
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                "3": 0.0225
              },
              "confidence": 0.9137,
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    {
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        "measuredAt": "2026-10-08T09:27:36.172Z",
        "durationMs": 486,
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        "result": {
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          "model": "cloudflare/clef-flash",
          "provider": "Cloudflare",
          "answers": {
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        "status": "success",
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          "id": "gen-dec-1791451656-fWwIoX5L1NOfJf3BYCC0",
          "model": "typesafe/jev-1.13-20260917",
          "provider": "TypeSafe",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.1
            },
            "category": {
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              "probabilities": {
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                "sales": 0
              },
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            },
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                "3": 0.01
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          }
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    },
    {
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        "durationMs": 625,
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          "model": "cloudflare/clef",
          "provider": "Cloudflare",
          "answers": {
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              "noul": 0.0228
            },
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              },
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            },
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            },
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              },
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            },
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                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
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    },
    {
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      "repeat": 3,
      "outcome": {
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        "measuredAt": "2026-10-08T09:29:08.069Z",
        "durationMs": 679,
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          "model": "cloudflare/clef",
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            },
            "category": {
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            },
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    },
    {
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      "repeat": 3,
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        "measuredAt": "2026-10-08T09:29:08.764Z",
        "durationMs": 435,
        "status": "success",
        "result": {
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          "provider": "Cloudflare",
          "answers": {
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            },
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              },
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            },
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              },
              "confidence": 0.838,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
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              }
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    }
  ]
}

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