HISTORICAL RECORD · 2026-10-08 · support-10

Production traffic is failing globally after the release.

Synthetic case. References were set by ClefBench and have not received an independent second review. These are recorded results, not a new model call.

urgent

Is this a service-wide incident affecting all customers or all tenants? A single company or user does not count.

Reference: true

Model	Run 1	Run 2	Run 3	Changed answer?
Clef	true	true	true	No
Clef-flash	true	true	true	No
Jev 1.13	true	true	true	No

Yes/no uses a 50% threshold. Score values are weighted scale indices; error flags and stability use the nearest level. Use the rule and full distribution to judge whether a difference matters for your task.

Model	Run 1	Run 2	Run 3	Changed answer?
Clef	technical	technical	technical	No
Clef-flash	technical	technical	technical	No
Jev 1.13	technical	technical	technical	No

severity

Rate the stated impact, using the highest applicable level.

Reference: 3

0: Information request, cosmetic documentation issue, or no impact
1: One person affected or a minor issue with a workaround
2: An entire company or department affected, not all customers
3: All customers affected by an outage, lost access, or systemic erroneous charges

Model	Run 1	Run 2	Run 3	Changed answer?
Clef	2.8982	2.8982	2.8982	No
Clef-flash	2.8636	2.8636	2.8636	No
Jev 1.13	3	3	3	No

Time and provider cost for this case

Clef · run 1: 724 ms · $0.00009792
Clef-flash · run 1: 467 ms · $0.00003672
Jev 1.13 · run 1: 360 ms · $0.00001949
Clef-flash · run 2: 464 ms · $0.00003672
Jev 1.13 · run 2: 365 ms · $0.00001949
Clef · run 2: 537 ms · $0.00009792
Jev 1.13 · run 3: 400 ms · $0.00001949
Clef · run 3: 622 ms · $0.00009792
Clef-flash · run 3: 399 ms · $0.00003672

Full task, reference answers and raw recorded responses

{
  "sample": {
    "state": "Production traffic is failing globally after the release.",
    "questions": {
      "urgent": {
        "type": "noul",
        "instructions": "Is this a service-wide incident affecting all customers or all tenants? A single company or user does not count."
      },
      "category": {
        "type": "choice",
        "instructions": "Select the primary responsible team.",
        "criteria": {
          "technical": "Software, availability, access or documentation issue",
          "billing": "Charges, invoices, receipts or payments",
          "sales": "Quotes, pricing before purchase or demonstrations"
        }
      },
      "severity": {
        "type": "score",
        "instructions": "Rate the stated impact, using the highest applicable level.",
        "criteria": [
          "Information request, cosmetic documentation issue, or no impact",
          "One person affected or a minor issue with a workaround",
          "An entire company or department affected, not all customers",
          "All customers affected by an outage, lost access, or systemic erroneous charges"
        ]
      }
    }
  },
  "reference": {
    "urgent": true,
    "category": "technical",
    "severity": 3
  },
  "runs": [
    {
      "caseId": "support-10",
      "repeat": 1,
      "outcome": {
        "model": "clef",
        "measuredAt": "2026-10-08T09:26:07.253Z",
        "durationMs": 724,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451567-eEfeMGDHb9lELnLUTR4m",
          "model": "cloudflare/clef",
          "provider": "Cloudflare",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.9893
            },
            "category": {
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              "choice": "technical",
              "probabilities": {
                "technical": 0.9512,
                "billing": 0.0279,
                "sales": 0.0209
              },
              "confidence": 0.859
            },
            "severity": {
              "type": "score",
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              "probabilities": {
                "0": 0.0113,
                "1": 0.0126,
                "2": 0.0426,
                "3": 0.9335
              },
              "confidence": 0.8313,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
            }
          },
          "usage": {
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            "output_tokens": 0,
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        "measuredAt": "2026-10-08T09:26:07.985Z",
        "durationMs": 467,
        "status": "success",
        "result": {
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          "model": "cloudflare/clef-flash",
          "provider": "Cloudflare",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.9677
            },
            "category": {
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              "choice": "technical",
              "probabilities": {
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                "billing": 0.025,
                "sales": 0.0164
              },
              "confidence": 0.8798
            },
            "severity": {
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              "probabilities": {
                "0": 0.008,
                "1": 0.0115,
                "2": 0.0895,
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              },
              "confidence": 0.7362,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
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    {
      "caseId": "support-10",
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      "outcome": {
        "model": "jev",
        "measuredAt": "2026-10-08T09:26:08.460Z",
        "durationMs": 360,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451568-ikX0bvMtTqptUDhrQh8c",
          "model": "typesafe/jev-1.13-20260917",
          "provider": "TypeSafe",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.86
            },
            "category": {
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              "probabilities": {
                "billing": 0,
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                "sales": 0
              },
              "confidence": 1
            },
            "severity": {
              "type": "score",
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                "0": 0,
                "1": 0,
                "2": 0,
                "3": 1
              },
              "confidence": 1,
              "legend": {
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                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
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          },
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            "output_tokens": 68,
            "cost": 0.000019488
          }
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    },
    {
      "caseId": "support-10",
      "repeat": 2,
      "outcome": {
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        "measuredAt": "2026-10-08T09:27:39.192Z",
        "durationMs": 464,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451659-Z64Uzrm696LUMfyV6Ew3",
          "model": "cloudflare/clef-flash",
          "provider": "Cloudflare",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.9677
            },
            "category": {
              "type": "choice",
              "choice": "technical",
              "probabilities": {
                "technical": 0.9586,
                "billing": 0.025,
                "sales": 0.0164
              },
              "confidence": 0.8798
            },
            "severity": {
              "type": "score",
              "score": 2.8636,
              "probabilities": {
                "0": 0.008,
                "1": 0.0115,
                "2": 0.0895,
                "3": 0.891
              },
              "confidence": 0.7362,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
            }
          },
          "usage": {
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            "output_tokens": 0,
            "cost": 0.00003672
          }
        }
      }
    },
    {
      "caseId": "support-10",
      "repeat": 2,
      "outcome": {
        "model": "jev",
        "measuredAt": "2026-10-08T09:27:39.668Z",
        "durationMs": 365,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451659-PsUDGcwCL3JYNkxW0NPD",
          "model": "typesafe/jev-1.13-20260917",
          "provider": "TypeSafe",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.86
            },
            "category": {
              "type": "choice",
              "choice": "technical",
              "probabilities": {
                "technical": 1,
                "billing": 0,
                "sales": 0
              },
              "confidence": 1
            },
            "severity": {
              "type": "score",
              "score": 3,
              "probabilities": {
                "0": 0,
                "1": 0,
                "2": 0,
                "3": 1
              },
              "confidence": 1,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
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            "output_tokens": 68,
            "cost": 0.000019488
          }
        }
      }
    },
    {
      "caseId": "support-10",
      "repeat": 2,
      "outcome": {
        "model": "clef",
        "measuredAt": "2026-10-08T09:27:40.043Z",
        "durationMs": 537,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451660-Azr7nVwbMtt57842gtWG",
          "model": "cloudflare/clef",
          "provider": "Cloudflare",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.9893
            },
            "category": {
              "type": "choice",
              "choice": "technical",
              "probabilities": {
                "technical": 0.9512,
                "billing": 0.0279,
                "sales": 0.0209
              },
              "confidence": 0.859
            },
            "severity": {
              "type": "score",
              "score": 2.8982,
              "probabilities": {
                "0": 0.0113,
                "1": 0.0126,
                "2": 0.0426,
                "3": 0.9335
              },
              "confidence": 0.8313,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
            }
          },
          "usage": {
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            "output_tokens": 0,
            "cost": 0.00009792
          }
        }
      }
    },
    {
      "caseId": "support-10",
      "repeat": 3,
      "outcome": {
        "model": "jev",
        "measuredAt": "2026-10-08T09:29:10.581Z",
        "durationMs": 400,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451750-UrHbrYr1Q032eRXOVOwS",
          "model": "typesafe/jev-1.13-20260917",
          "provider": "TypeSafe",
          "answers": {
            "urgent": {
              "type": "noul",
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            },
            "category": {
              "type": "choice",
              "choice": "technical",
              "probabilities": {
                "billing": 0,
                "technical": 1,
                "sales": 0
              },
              "confidence": 1
            },
            "severity": {
              "type": "score",
              "score": 3,
              "probabilities": {
                "0": 0,
                "1": 0,
                "2": 0,
                "3": 1
              },
              "confidence": 1,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
            }
          },
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            "cost": 0.000019488
          }
        }
      }
    },
    {
      "caseId": "support-10",
      "repeat": 3,
      "outcome": {
        "model": "clef",
        "measuredAt": "2026-10-08T09:29:10.996Z",
        "durationMs": 622,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451750-YAF8Q1LRkzBI5SGmqTN0",
          "model": "cloudflare/clef",
          "provider": "Cloudflare",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.9893
            },
            "category": {
              "type": "choice",
              "choice": "technical",
              "probabilities": {
                "technical": 0.9512,
                "billing": 0.0279,
                "sales": 0.0209
              },
              "confidence": 0.859
            },
            "severity": {
              "type": "score",
              "score": 2.8982,
              "probabilities": {
                "0": 0.0113,
                "1": 0.0126,
                "2": 0.0426,
                "3": 0.9335
              },
              "confidence": 0.8313,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
            }
          },
          "usage": {
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            "output_tokens": 0,
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          }
        }
      }
    },
    {
      "caseId": "support-10",
      "repeat": 3,
      "outcome": {
        "model": "clef-flash",
        "measuredAt": "2026-10-08T09:29:11.634Z",
        "durationMs": 399,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451751-fxNLOulqugyzbSACrfXl",
          "model": "cloudflare/clef-flash",
          "provider": "Cloudflare",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.9677
            },
            "category": {
              "type": "choice",
              "choice": "technical",
              "probabilities": {
                "technical": 0.9586,
                "billing": 0.025,
                "sales": 0.0164
              },
              "confidence": 0.8798
            },
            "severity": {
              "type": "score",
              "score": 2.8636,
              "probabilities": {
                "0": 0.008,
                "1": 0.0115,
                "2": 0.0895,
                "3": 0.891
              },
              "confidence": 0.7362,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
            }
          },
          "usage": {
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            "output_tokens": 0,
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          }
        }
      }
    }
  ]
}

Download the complete original results