HISTORICAL RECORD · 2026-10-08 · support-16

A single user sees a broken avatar; core functions still work.

Synthetic case. References were set by ClefBench and have not received an independent second review. These are recorded results, not a new model call.

urgent

Is this a service-wide incident affecting all customers or all tenants? A single company or user does not count.

Reference: false

Model	Run 1	Run 2	Run 3	Changed answer?
Clef	false	false	false	No
Clef-flash	false	false	false	No
Jev 1.13	false	false	false	No

Yes/no uses a 50% threshold. Score values are weighted scale indices; error flags and stability use the nearest level. Use the rule and full distribution to judge whether a difference matters for your task.

Model	Run 1	Run 2	Run 3	Changed answer?
Clef	technical	technical	technical	No
Clef-flash	technical	technical	technical	No
Jev 1.13	technical	technical	technical	No

severity

Rate the stated impact, using the highest applicable level.

Reference: 1

0: Information request, cosmetic documentation issue, or no impact
1: One person affected or a minor issue with a workaround
2: An entire company or department affected, not all customers
3: All customers affected by an outage, lost access, or systemic erroneous charges

Model	Run 1	Run 2	Run 3	Changed answer?
Clef	0.9129	0.9129	0.9129	No
Clef-flash	1.0077	1.0077	1.0077	No
Jev 1.13	0.94	0.95	0.96	No

Time and provider cost for this case

Clef · run 1: 834 ms · $0.00009888
Clef-flash · run 1: 435 ms · $0.00003708
Jev 1.13 · run 1: 349 ms · $0.00001966
Clef-flash · run 2: 405 ms · $0.00003708
Jev 1.13 · run 2: 380 ms · $0.00001966
Clef · run 2: 612 ms · $0.00009888
Jev 1.13 · run 3: 349 ms · $0.00001966
Clef · run 3: 643 ms · $0.00009888
Clef-flash · run 3: 424 ms · $0.00003708

Full task, reference answers and raw recorded responses

{
  "sample": {
    "state": "A single user sees a broken avatar; core functions still work.",
    "questions": {
      "urgent": {
        "type": "noul",
        "instructions": "Is this a service-wide incident affecting all customers or all tenants? A single company or user does not count."
      },
      "category": {
        "type": "choice",
        "instructions": "Select the primary responsible team.",
        "criteria": {
          "technical": "Software, availability, access or documentation issue",
          "billing": "Charges, invoices, receipts or payments",
          "sales": "Quotes, pricing before purchase or demonstrations"
        }
      },
      "severity": {
        "type": "score",
        "instructions": "Rate the stated impact, using the highest applicable level.",
        "criteria": [
          "Information request, cosmetic documentation issue, or no impact",
          "One person affected or a minor issue with a workaround",
          "An entire company or department affected, not all customers",
          "All customers affected by an outage, lost access, or systemic erroneous charges"
        ]
      }
    }
  },
  "reference": {
    "urgent": false,
    "category": "technical",
    "severity": 1
  },
  "runs": [
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        "measuredAt": "2026-10-08T09:26:16.040Z",
        "durationMs": 834,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451576-Vq0CYU3BOw091UrWNDpV",
          "model": "cloudflare/clef",
          "provider": "Cloudflare",
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              "noul": 0.0068
            },
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              "probabilities": {
                "technical": 0.9541,
                "billing": 0.0248,
                "sales": 0.0211
              },
              "confidence": 0.8672
            },
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              "probabilities": {
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                "3": 0.0046
              },
              "confidence": 0.7192,
              "legend": {
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            },
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              },
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            },
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              },
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            },
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              },
              "confidence": 0.7433,
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    {
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        "measuredAt": "2026-10-08T09:27:48.159Z",
        "durationMs": 380,
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        "result": {
          "id": "gen-dec-1791451668-O8hjPZK3mMZpKJVt6v2a",
          "model": "typesafe/jev-1.13-20260917",
          "provider": "TypeSafe",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.03
            },
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                "billing": 0,
                "sales": 0
              },
              "confidence": 1
            },
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                "2": 0,
                "3": 0
              },
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              }
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          }
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    },
    {
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      "repeat": 2,
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        "measuredAt": "2026-10-08T09:27:48.550Z",
        "durationMs": 612,
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        "result": {
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          "model": "cloudflare/clef",
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          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.0068
            },
            "category": {
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              "probabilities": {
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            },
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            },
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    },
    {
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          "answers": {
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            },
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                "3": 0.0144
              },
              "confidence": 0.7433,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
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                "2": "An entire company or department affected, not all customers",
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    }
  ]
}

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