HISTORICAL RECORD · 2026-10-08 · support-17

Our whole department cannot export any report, but can view them.

Synthetic case. References were set by ClefBench and have not received an independent second review. These are recorded results, not a new model call.

urgent

Is this a service-wide incident affecting all customers or all tenants? A single company or user does not count.

Reference: false

Model	Run 1	Run 2	Run 3	Changed answer?
Clef	false	false	false	No
Clef-flash	false	false	false	No
Jev 1.13	false	false	false	No

Yes/no uses a 50% threshold. Score values are weighted scale indices; error flags and stability use the nearest level. Use the rule and full distribution to judge whether a difference matters for your task.

Model	Run 1	Run 2	Run 3	Changed answer?
Clef	technical	technical	technical	No
Clef-flash	technical	technical	technical	No
Jev 1.13	technical	technical	technical	No

severity

Rate the stated impact, using the highest applicable level.

Reference: 2

0: Information request, cosmetic documentation issue, or no impact
1: One person affected or a minor issue with a workaround
2: An entire company or department affected, not all customers
3: All customers affected by an outage, lost access, or systemic erroneous charges

Model	Run 1	Run 2	Run 3	Changed answer?
Clef	1.9687	1.9687	1.9687	No
Clef-flash	1.9398	1.9398	1.9398	No
Jev 1.13	2	2	2	No

Time and provider cost for this case

Clef · run 1: 639 ms · $0.00009888
Clef-flash · run 1: 458 ms · $0.00003708
Jev 1.13 · run 1: 364 ms · $0.00001966
Clef-flash · run 2: 407 ms · $0.00003708
Jev 1.13 · run 2: 352 ms · $0.00001966
Clef · run 2: 630 ms · $0.00009888
Jev 1.13 · run 3: 354 ms · $0.00001966
Clef · run 3: 633 ms · $0.00009888
Clef-flash · run 3: 451 ms · $0.00003708

Full task, reference answers and raw recorded responses

{
  "sample": {
    "state": "Our whole department cannot export any report, but can view them.",
    "questions": {
      "urgent": {
        "type": "noul",
        "instructions": "Is this a service-wide incident affecting all customers or all tenants? A single company or user does not count."
      },
      "category": {
        "type": "choice",
        "instructions": "Select the primary responsible team.",
        "criteria": {
          "technical": "Software, availability, access or documentation issue",
          "billing": "Charges, invoices, receipts or payments",
          "sales": "Quotes, pricing before purchase or demonstrations"
        }
      },
      "severity": {
        "type": "score",
        "instructions": "Rate the stated impact, using the highest applicable level.",
        "criteria": [
          "Information request, cosmetic documentation issue, or no impact",
          "One person affected or a minor issue with a workaround",
          "An entire company or department affected, not all customers",
          "All customers affected by an outage, lost access, or systemic erroneous charges"
        ]
      }
    }
  },
  "reference": {
    "urgent": false,
    "category": "technical",
    "severity": 2
  },
  "runs": [
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      "caseId": "support-17",
      "repeat": 1,
      "outcome": {
        "model": "clef",
        "measuredAt": "2026-10-08T09:26:17.685Z",
        "durationMs": 639,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451577-IEsMKbM9EBzQICpKlgvX",
          "model": "cloudflare/clef",
          "provider": "Cloudflare",
          "answers": {
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              "type": "noul",
              "noul": 0.2614
            },
            "category": {
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              "probabilities": {
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                "billing": 0.0314,
                "sales": 0.0228
              },
              "confidence": 0.8441
            },
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              "probabilities": {
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                "1": 0.0381,
                "2": 0.9304,
                "3": 0.0233
              },
              "confidence": 0.8237,
              "legend": {
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              "noul": 0.3523
            },
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              },
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            },
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              "confidence": 0.821,
              "legend": {
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        "measuredAt": "2026-10-08T09:26:18.800Z",
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        "result": {
          "id": "gen-dec-1791451578-YPAkJU3emAot5dJcf423",
          "model": "typesafe/jev-1.13-20260917",
          "provider": "TypeSafe",
          "answers": {
            "urgent": {
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              "noul": 0.18
            },
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              "probabilities": {
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              },
              "confidence": 1
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            "severity": {
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        "measuredAt": "2026-10-08T09:27:49.169Z",
        "durationMs": 407,
        "status": "success",
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          "id": "gen-dec-1791451669-95O5aYRDZYPnn4mbfc7u",
          "model": "cloudflare/clef-flash",
          "provider": "Cloudflare",
          "answers": {
            "urgent": {
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              "noul": 0.3523
            },
            "category": {
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              "probabilities": {
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                "billing": 0.0796,
                "sales": 0.0839
              },
              "confidence": 0.5698
            },
            "severity": {
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              "probabilities": {
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                "1": 0.0226,
                "2": 0.9296,
                "3": 0.0194
              },
              "confidence": 0.821,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
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                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
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          },
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        }
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    },
    {
      "caseId": "support-17",
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      "outcome": {
        "model": "jev",
        "measuredAt": "2026-10-08T09:27:49.588Z",
        "durationMs": 352,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451669-B8fspQH9yXMcYD2dZ8ON",
          "model": "typesafe/jev-1.13-20260917",
          "provider": "TypeSafe",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.17
            },
            "category": {
              "type": "choice",
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              "probabilities": {
                "technical": 1,
                "sales": 0,
                "billing": 0
              },
              "confidence": 1
            },
            "severity": {
              "type": "score",
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              "probabilities": {
                "0": 0,
                "1": 0,
                "2": 1,
                "3": 0
              },
              "confidence": 1,
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                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
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              }
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            "cost": 0.000019656
          }
        }
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    },
    {
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      "repeat": 2,
      "outcome": {
        "model": "clef",
        "measuredAt": "2026-10-08T09:27:49.949Z",
        "durationMs": 630,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451669-7obBahBQk9EjJW5C7crr",
          "model": "cloudflare/clef",
          "provider": "Cloudflare",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.2614
            },
            "category": {
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              "choice": "technical",
              "probabilities": {
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                "billing": 0.0314,
                "sales": 0.0228
              },
              "confidence": 0.8441
            },
            "severity": {
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              "probabilities": {
                "0": 0.0082,
                "1": 0.0381,
                "2": 0.9304,
                "3": 0.0233
              },
              "confidence": 0.8237,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
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            "output_tokens": 0,
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        }
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    },
    {
      "caseId": "support-17",
      "repeat": 3,
      "outcome": {
        "model": "jev",
        "measuredAt": "2026-10-08T09:29:21.200Z",
        "durationMs": 354,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451761-uRXOPwgVEQXMsL5RDJFC",
          "model": "typesafe/jev-1.13-20260917",
          "provider": "TypeSafe",
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            "urgent": {
              "type": "noul",
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            },
            "category": {
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                "billing": 0,
                "sales": 0
              },
              "confidence": 1
            },
            "severity": {
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              "probabilities": {
                "0": 0,
                "1": 0,
                "2": 1,
                "3": 0
              },
              "confidence": 1,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
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          },
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          }
        }
      }
    },
    {
      "caseId": "support-17",
      "repeat": 3,
      "outcome": {
        "model": "clef",
        "measuredAt": "2026-10-08T09:29:21.570Z",
        "durationMs": 633,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451761-D8poGaRMf3ywMZbuhYWt",
          "model": "cloudflare/clef",
          "provider": "Cloudflare",
          "answers": {
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            },
            "category": {
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              "probabilities": {
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                "sales": 0.0228
              },
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            },
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              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
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                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
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          },
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            "output_tokens": 0,
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    },
    {
      "caseId": "support-17",
      "repeat": 3,
      "outcome": {
        "model": "clef-flash",
        "measuredAt": "2026-10-08T09:29:22.228Z",
        "durationMs": 451,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451762-TMBIyCCGo7Avt2tudepX",
          "model": "cloudflare/clef-flash",
          "provider": "Cloudflare",
          "answers": {
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              "noul": 0.3523
            },
            "category": {
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              "choice": "technical",
              "probabilities": {
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                "billing": 0.0796,
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              },
              "confidence": 0.5698
            },
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                "1": 0.0226,
                "2": 0.9296,
                "3": 0.0194
              },
              "confidence": 0.821,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
            }
          },
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      }
    }
  ]
}

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