HISTORICAL RECORD · 2026-10-08 · support-18

All organizations were charged ten times the agreed amount today.

Synthetic case. References were set by ClefBench and have not received an independent second review. These are recorded results, not a new model call.

urgent

Is this a service-wide incident affecting all customers or all tenants? A single company or user does not count.

Reference: true

Model	Run 1	Run 2	Run 3	Changed answer?
Clef	true	true	true	No
Clef-flash	true	true	true	No
Jev 1.13	true	true	true	No

Yes/no uses a 50% threshold. Score values are weighted scale indices; error flags and stability use the nearest level. Use the rule and full distribution to judge whether a difference matters for your task.

Model	Run 1	Run 2	Run 3	Changed answer?
Clef	billing	billing	billing	No
Clef-flash	billing	billing	billing	No
Jev 1.13	billing	billing	billing	No

severity

Rate the stated impact, using the highest applicable level.

Reference: 3

0: Information request, cosmetic documentation issue, or no impact
1: One person affected or a minor issue with a workaround
2: An entire company or department affected, not all customers
3: All customers affected by an outage, lost access, or systemic erroneous charges

Model	Run 1	Run 2	Run 3	Changed answer?
Clef	2.9632	2.9632	2.9632	No
Clef-flash	2.8798	2.8798	2.8798	No
Jev 1.13	2.98	2.98	2.98	No

Time and provider cost for this case

Clef · run 1: 710 ms · $0.00009840
Clef-flash · run 1: 498 ms · $0.00003690
Jev 1.13 · run 1: 345 ms · $0.00001957
Clef-flash · run 2: 427 ms · $0.00003690
Jev 1.13 · run 2: 349 ms · $0.00001957
Clef · run 2: 485 ms · $0.00009840
Jev 1.13 · run 3: 380 ms · $0.00001957
Clef · run 3: 610 ms · $0.00009840
Clef-flash · run 3: 454 ms · $0.00003690

Full task, reference answers and raw recorded responses

{
  "sample": {
    "state": "All organizations were charged ten times the agreed amount today.",
    "questions": {
      "urgent": {
        "type": "noul",
        "instructions": "Is this a service-wide incident affecting all customers or all tenants? A single company or user does not count."
      },
      "category": {
        "type": "choice",
        "instructions": "Select the primary responsible team.",
        "criteria": {
          "technical": "Software, availability, access or documentation issue",
          "billing": "Charges, invoices, receipts or payments",
          "sales": "Quotes, pricing before purchase or demonstrations"
        }
      },
      "severity": {
        "type": "score",
        "instructions": "Rate the stated impact, using the highest applicable level.",
        "criteria": [
          "Information request, cosmetic documentation issue, or no impact",
          "One person affected or a minor issue with a workaround",
          "An entire company or department affected, not all customers",
          "All customers affected by an outage, lost access, or systemic erroneous charges"
        ]
      }
    }
  },
  "reference": {
    "urgent": true,
    "category": "billing",
    "severity": 3
  },
  "runs": [
    {
      "caseId": "support-18",
      "repeat": 1,
      "outcome": {
        "model": "clef",
        "measuredAt": "2026-10-08T09:26:19.173Z",
        "durationMs": 710,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451579-4vaQ4evjepde1dEH4jYH",
          "model": "cloudflare/clef",
          "provider": "Cloudflare",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.99
            },
            "category": {
              "type": "choice",
              "choice": "billing",
              "probabilities": {
                "technical": 0.0463,
                "billing": 0.9263,
                "sales": 0.0274
              },
              "confidence": 0.7913
            },
            "severity": {
              "type": "score",
              "score": 2.9632,
              "probabilities": {
                "0": 0.0049,
                "1": 0.0049,
                "2": 0.0124,
                "3": 0.9778
              },
              "confidence": 0.9418,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
            }
          },
          "usage": {
            "input_tokens": 410,
            "output_tokens": 0,
            "cost": 0.0000984
          }
        }
      }
    },
    {
      "caseId": "support-18",
      "repeat": 1,
      "outcome": {
        "model": "clef-flash",
        "measuredAt": "2026-10-08T09:26:19.890Z",
        "durationMs": 498,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451579-222LwDNZ5O3XH8HkohJD",
          "model": "cloudflare/clef-flash",
          "provider": "Cloudflare",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.8891
            },
            "category": {
              "type": "choice",
              "choice": "billing",
              "probabilities": {
                "technical": 0.0855,
                "billing": 0.825,
                "sales": 0.0895
              },
              "confidence": 0.544
            },
            "severity": {
              "type": "score",
              "score": 2.8798,
              "probabilities": {
                "0": 0.0132,
                "1": 0.0131,
                "2": 0.0543,
                "3": 0.9194
              },
              "confidence": 0.7981,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
            }
          },
          "usage": {
            "input_tokens": 410,
            "output_tokens": 0,
            "cost": 0.0000369
          }
        }
      }
    },
    {
      "caseId": "support-18",
      "repeat": 1,
      "outcome": {
        "model": "jev",
        "measuredAt": "2026-10-08T09:26:20.396Z",
        "durationMs": 345,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451580-sLaCU1HmBiCcyA3tfcRt",
          "model": "typesafe/jev-1.13-20260917",
          "provider": "TypeSafe",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.84
            },
            "category": {
              "type": "choice",
              "choice": "billing",
              "probabilities": {
                "sales": 0,
                "billing": 1,
                "technical": 0
              },
              "confidence": 1
            },
            "severity": {
              "type": "score",
              "score": 2.98,
              "probabilities": {
                "0": 0,
                "1": 0,
                "2": 0.02,
                "3": 0.98
              },
              "confidence": 0.98,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
            }
          },
          "usage": {
            "input_tokens": 466,
            "output_tokens": 68,
            "cost": 0.000019572
          }
        }
      }
    },
    {
      "caseId": "support-18",
      "repeat": 2,
      "outcome": {
        "model": "clef-flash",
        "measuredAt": "2026-10-08T09:27:50.588Z",
        "durationMs": 427,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451670-Bq2IAKIerIVso5IkOgEo",
          "model": "cloudflare/clef-flash",
          "provider": "Cloudflare",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.8891
            },
            "category": {
              "type": "choice",
              "choice": "billing",
              "probabilities": {
                "technical": 0.0855,
                "billing": 0.825,
                "sales": 0.0895
              },
              "confidence": 0.544
            },
            "severity": {
              "type": "score",
              "score": 2.8798,
              "probabilities": {
                "0": 0.0132,
                "1": 0.0131,
                "2": 0.0543,
                "3": 0.9194
              },
              "confidence": 0.7981,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
            }
          },
          "usage": {
            "input_tokens": 410,
            "output_tokens": 0,
            "cost": 0.0000369
          }
        }
      }
    },
    {
      "caseId": "support-18",
      "repeat": 2,
      "outcome": {
        "model": "jev",
        "measuredAt": "2026-10-08T09:27:51.025Z",
        "durationMs": 349,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451671-34bSu7tdGElRtNDq0IFK",
          "model": "typesafe/jev-1.13-20260917",
          "provider": "TypeSafe",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.83
            },
            "category": {
              "type": "choice",
              "choice": "billing",
              "probabilities": {
                "sales": 0,
                "technical": 0,
                "billing": 1
              },
              "confidence": 1
            },
            "severity": {
              "type": "score",
              "score": 2.98,
              "probabilities": {
                "0": 0,
                "1": 0,
                "2": 0.01,
                "3": 0.99
              },
              "confidence": 0.99,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
            }
          },
          "usage": {
            "input_tokens": 466,
            "output_tokens": 68,
            "cost": 0.000019572
          }
        }
      }
    },
    {
      "caseId": "support-18",
      "repeat": 2,
      "outcome": {
        "model": "clef",
        "measuredAt": "2026-10-08T09:27:51.388Z",
        "durationMs": 485,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451671-S3WkKFbSw7FVMTBwCbR0",
          "model": "cloudflare/clef",
          "provider": "Cloudflare",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.99
            },
            "category": {
              "type": "choice",
              "choice": "billing",
              "probabilities": {
                "technical": 0.0463,
                "billing": 0.9263,
                "sales": 0.0274
              },
              "confidence": 0.7913
            },
            "severity": {
              "type": "score",
              "score": 2.9632,
              "probabilities": {
                "0": 0.0049,
                "1": 0.0049,
                "2": 0.0124,
                "3": 0.9778
              },
              "confidence": 0.9418,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
            }
          },
          "usage": {
            "input_tokens": 410,
            "output_tokens": 0,
            "cost": 0.0000984
          }
        }
      }
    },
    {
      "caseId": "support-18",
      "repeat": 3,
      "outcome": {
        "model": "jev",
        "measuredAt": "2026-10-08T09:29:22.695Z",
        "durationMs": 380,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451762-uflh1PnIhb6LbOBuEN54",
          "model": "typesafe/jev-1.13-20260917",
          "provider": "TypeSafe",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.85
            },
            "category": {
              "type": "choice",
              "choice": "billing",
              "probabilities": {
                "sales": 0,
                "billing": 1,
                "technical": 0
              },
              "confidence": 1
            },
            "severity": {
              "type": "score",
              "score": 2.98,
              "probabilities": {
                "0": 0,
                "1": 0,
                "2": 0.02,
                "3": 0.98
              },
              "confidence": 0.98,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
            }
          },
          "usage": {
            "input_tokens": 466,
            "output_tokens": 68,
            "cost": 0.000019572
          }
        }
      }
    },
    {
      "caseId": "support-18",
      "repeat": 3,
      "outcome": {
        "model": "clef",
        "measuredAt": "2026-10-08T09:29:23.089Z",
        "durationMs": 610,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451763-qZ1LfgcPYy4Ha82a7vom",
          "model": "cloudflare/clef",
          "provider": "Cloudflare",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.99
            },
            "category": {
              "type": "choice",
              "choice": "billing",
              "probabilities": {
                "technical": 0.0463,
                "billing": 0.9263,
                "sales": 0.0274
              },
              "confidence": 0.7913
            },
            "severity": {
              "type": "score",
              "score": 2.9632,
              "probabilities": {
                "0": 0.0049,
                "1": 0.0049,
                "2": 0.0124,
                "3": 0.9778
              },
              "confidence": 0.9418,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
            }
          },
          "usage": {
            "input_tokens": 410,
            "output_tokens": 0,
            "cost": 0.0000984
          }
        }
      }
    },
    {
      "caseId": "support-18",
      "repeat": 3,
      "outcome": {
        "model": "clef-flash",
        "measuredAt": "2026-10-08T09:29:23.715Z",
        "durationMs": 454,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451763-7yiQvO0OrRRc2B134q0l",
          "model": "cloudflare/clef-flash",
          "provider": "Cloudflare",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.8891
            },
            "category": {
              "type": "choice",
              "choice": "billing",
              "probabilities": {
                "technical": 0.0855,
                "billing": 0.825,
                "sales": 0.0895
              },
              "confidence": 0.544
            },
            "severity": {
              "type": "score",
              "score": 2.8798,
              "probabilities": {
                "0": 0.0132,
                "1": 0.0131,
                "2": 0.0543,
                "3": 0.9194
              },
              "confidence": 0.7981,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
            }
          },
          "usage": {
            "input_tokens": 410,
            "output_tokens": 0,
            "cost": 0.0000369
          }
        }
      }
    }
  ]
}

Download the complete original results