HISTORICAL RECORD · 2026-10-08 · support-19

Please explain the annual price before we buy.

Synthetic case. References were set by ClefBench and have not received an independent second review. These are recorded results, not a new model call.

urgent

Is this a service-wide incident affecting all customers or all tenants? A single company or user does not count.

Reference: false

Model	Run 1	Run 2	Run 3	Changed answer?
Clef	false	false	false	No
Clef-flash	false	false	false	No
Jev 1.13	false	false	false	No

Yes/no uses a 50% threshold. Score values are weighted scale indices; error flags and stability use the nearest level. Use the rule and full distribution to judge whether a difference matters for your task.

Model	Run 1	Run 2	Run 3	Changed answer?
Clef	sales	sales	sales	No
Clef-flash	sales	sales	sales	No
Jev 1.13	sales	sales	sales	No

severity

Rate the stated impact, using the highest applicable level.

Reference: 0

0: Information request, cosmetic documentation issue, or no impact
1: One person affected or a minor issue with a workaround
2: An entire company or department affected, not all customers
3: All customers affected by an outage, lost access, or systemic erroneous charges

Model	Run 1	Run 2	Run 3	Changed answer?
Clef	0.2387	0.2387	0.2387	No
Clef-flash	0.3894	0.3894	0.3894	No
Jev 1.13	0.01	0.01	0.01	No

Time and provider cost for this case

Clef · run 1: 711 ms · $0.00009792
Clef-flash · run 1: 440 ms · $0.00003672
Jev 1.13 · run 1: 326 ms · $0.00001949
Clef-flash · run 2: 396 ms · $0.00003672
Jev 1.13 · run 2: 347 ms · $0.00001949
Clef · run 2: 964 ms · $0.00009792
Jev 1.13 · run 3: 315 ms · $0.00001949
Clef · run 3: 521 ms · $0.00009792
Clef-flash · run 3: 419 ms · $0.00003672

Full task, reference answers and raw recorded responses

{
  "sample": {
    "state": "Please explain the annual price before we buy.",
    "questions": {
      "urgent": {
        "type": "noul",
        "instructions": "Is this a service-wide incident affecting all customers or all tenants? A single company or user does not count."
      },
      "category": {
        "type": "choice",
        "instructions": "Select the primary responsible team.",
        "criteria": {
          "technical": "Software, availability, access or documentation issue",
          "billing": "Charges, invoices, receipts or payments",
          "sales": "Quotes, pricing before purchase or demonstrations"
        }
      },
      "severity": {
        "type": "score",
        "instructions": "Rate the stated impact, using the highest applicable level.",
        "criteria": [
          "Information request, cosmetic documentation issue, or no impact",
          "One person affected or a minor issue with a workaround",
          "An entire company or department affected, not all customers",
          "All customers affected by an outage, lost access, or systemic erroneous charges"
        ]
      }
    }
  },
  "reference": {
    "urgent": false,
    "category": "sales",
    "severity": 0
  },
  "runs": [
    {
      "caseId": "support-19",
      "repeat": 1,
      "outcome": {
        "model": "clef",
        "measuredAt": "2026-10-08T09:26:20.747Z",
        "durationMs": 711,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451580-tlgM7DAD54CFfPYfxzVj",
          "model": "cloudflare/clef",
          "provider": "Cloudflare",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.0073
            },
            "category": {
              "type": "choice",
              "choice": "sales",
              "probabilities": {
                "technical": 0.0039,
                "billing": 0.0216,
                "sales": 0.9745
              },
              "confidence": 0.9251
            },
            "severity": {
              "type": "score",
              "score": 0.2387,
              "probabilities": {
                "0": 0.7823,
                "1": 0.2023,
                "2": 0.0097,
                "3": 0.0057
              },
              "confidence": 0.5375,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
            }
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            "output_tokens": 0,
            "cost": 0.00009792
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        "measuredAt": "2026-10-08T09:26:21.467Z",
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          "answers": {
            "urgent": {
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              "noul": 0.0535
            },
            "category": {
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              },
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            },
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              "legend": {
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                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
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    {
      "caseId": "support-19",
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      "outcome": {
        "model": "jev",
        "measuredAt": "2026-10-08T09:26:21.915Z",
        "durationMs": 326,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451581-1RYxf2eE2ruh6YkU4kxw",
          "model": "typesafe/jev-1.13-20260917",
          "provider": "TypeSafe",
          "answers": {
            "urgent": {
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              "noul": 0.1
            },
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              "probabilities": {
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                "technical": 0
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            },
            "severity": {
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                "1": "One person affected or a minor issue with a workaround",
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          },
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        }
      }
    },
    {
      "caseId": "support-19",
      "repeat": 2,
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        "measuredAt": "2026-10-08T09:27:51.878Z",
        "durationMs": 396,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451671-lbISPoa62HmPUrPZzMly",
          "model": "cloudflare/clef-flash",
          "provider": "Cloudflare",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.0535
            },
            "category": {
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              "probabilities": {
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                "billing": 0.1018,
                "sales": 0.8927
              },
              "confidence": 0.7109
            },
            "severity": {
              "type": "score",
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              "probabilities": {
                "0": 0.7115,
                "1": 0.216,
                "2": 0.0441,
                "3": 0.0284
              },
              "confidence": 0.4076,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
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          },
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            "output_tokens": 0,
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          }
        }
      }
    },
    {
      "caseId": "support-19",
      "repeat": 2,
      "outcome": {
        "model": "jev",
        "measuredAt": "2026-10-08T09:27:52.283Z",
        "durationMs": 347,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451672-kfPKPBolexlJMk2ZWX2i",
          "model": "typesafe/jev-1.13-20260917",
          "provider": "TypeSafe",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.12
            },
            "category": {
              "type": "choice",
              "choice": "sales",
              "probabilities": {
                "sales": 1,
                "billing": 0,
                "technical": 0
              },
              "confidence": 1
            },
            "severity": {
              "type": "score",
              "score": 0.01,
              "probabilities": {
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                "1": 0.01,
                "2": 0,
                "3": 0
              },
              "confidence": 0.99,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
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            "cost": 0.000019488
          }
        }
      }
    },
    {
      "caseId": "support-19",
      "repeat": 2,
      "outcome": {
        "model": "clef",
        "measuredAt": "2026-10-08T09:27:52.637Z",
        "durationMs": 964,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451672-AruwDgtrL7ktpTHuHH4s",
          "model": "cloudflare/clef",
          "provider": "Cloudflare",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.0073
            },
            "category": {
              "type": "choice",
              "choice": "sales",
              "probabilities": {
                "technical": 0.0039,
                "billing": 0.0216,
                "sales": 0.9745
              },
              "confidence": 0.9251
            },
            "severity": {
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              "probabilities": {
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                "1": 0.2023,
                "2": 0.0097,
                "3": 0.0057
              },
              "confidence": 0.5375,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
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            "output_tokens": 0,
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          }
        }
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    },
    {
      "caseId": "support-19",
      "repeat": 3,
      "outcome": {
        "model": "jev",
        "measuredAt": "2026-10-08T09:29:24.185Z",
        "durationMs": 315,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451764-nwUaccUOK4IeOXEt9QcO",
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          "provider": "TypeSafe",
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            },
            "category": {
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              "probabilities": {
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              },
              "confidence": 1
            },
            "severity": {
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                "1": 0.01,
                "2": 0,
                "3": 0
              },
              "confidence": 0.99,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
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          }
        }
      }
    },
    {
      "caseId": "support-19",
      "repeat": 3,
      "outcome": {
        "model": "clef",
        "measuredAt": "2026-10-08T09:29:24.515Z",
        "durationMs": 521,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451764-gMUFDkfPeiXChUaZgkod",
          "model": "cloudflare/clef",
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          "answers": {
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            },
            "category": {
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              },
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            },
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              },
              "confidence": 0.5375,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
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          },
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            "output_tokens": 0,
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          }
        }
      }
    },
    {
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      "repeat": 3,
      "outcome": {
        "model": "clef-flash",
        "measuredAt": "2026-10-08T09:29:25.053Z",
        "durationMs": 419,
        "status": "success",
        "result": {
          "id": "gen-dec-1791451765-UJ45Ep1mL681nXRVTmgq",
          "model": "cloudflare/clef-flash",
          "provider": "Cloudflare",
          "answers": {
            "urgent": {
              "type": "noul",
              "noul": 0.0535
            },
            "category": {
              "type": "choice",
              "choice": "sales",
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              },
              "confidence": 0.7109
            },
            "severity": {
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              "probabilities": {
                "0": 0.7115,
                "1": 0.216,
                "2": 0.0441,
                "3": 0.0284
              },
              "confidence": 0.4076,
              "legend": {
                "0": "Information request, cosmetic documentation issue, or no impact",
                "1": "One person affected or a minor issue with a workaround",
                "2": "An entire company or department affected, not all customers",
                "3": "All customers affected by an outage, lost access, or systemic erroneous charges"
              }
            }
          },
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        }
      }
    }
  ]
}

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